http://www.clevelandclinic-jobs.com/feeds/Call-Center-Cleveland-OH-jobs/ Custom RSS Feed for Call-Center-Cleveland-OH-jobs Fri, 24 May 2013 08:41:48 GMT en-us /sites/clevelandclinic/images/CC_banner.jpg http://www.clevelandclinic-jobs.com/feeds/Call-Center-Cleveland-OH-jobs/ 720
Reference Title
HR Use Only: RNFA Thoracic and Cardiovascular
Hospital: Cleveland Clinic Main Campus & Family Health Centers
Facility: CLEVELAND CLINIC FOUNDATION (MAIN CAMPUS)
Department: THORACIC & CARDIOVASCULAR SURG
Job Code: Q30001
Pay Grade: 15
Schedule: Full Time
Shift: Days + Call
Hours: 6:45am-5:15pm
Job Details:

Summary: Performs cardiovascular and thoracic surgical preparatory procedures. Job Responsibilities: First assists surgeon and/or senior resident in thoracic and cardiovascular surgical procedures. Assists the surgeon during coronary anastomosis, implantation of prosthetic valves, resection of aneurysms, etc. Functions as the surgical scheduling officer for the Department. Reviews preoperative patient data with each staff surgeon. Other duties as assigned.

Education: Graduate of an accredited school of nursing with current state licensure.

Experience: Minimum one year operating room experience. Licensure/Certification/Registration: Registered Nurses (RN) must have Certification as a Nurse Operating Room (CNOR) and completion of the Registered Nurse First Assist (RNFA) course (Certified RNFA preferred) or a Master of Science Nursing Degree.

Physical Requirements: Manual dexterity to operate office equipment. Ability to lift and transport up to 15 pounds. May require extended periods of standing, walking or sitting. Good visual acuity through normal or corrected vision to normal range.

Category: RN/LPN/APN/Ambulatory/Other Nursing

]]>Sun, 19 May 2013 02:59:00 GMThttp://www.clevelandclinic-jobs.com/job/CLEVELAND-Surgical-Clinician-Thoracic-and-Cardiovascular-Surgery-Job-OH-44101/2241695/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://www.clevelandclinic-jobs.com/job/CLEVELAND-Surgical-Clinician-Thoracic-and-Cardiovascular-Surgery-Job-OH-44101/2241695/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
CCHS Employees Only
Reference Title
HR Use Only:
Hospital: Cleveland Clinic Main Campus & Family Health Centers
Facility: CLEVELAND CLINIC FOUNDATION (MAIN CAMPUS)
Department: OB/GYN WOMENS HLTH-ADMIN
Job Code: B15028
Pay Grade: 08
Schedule: Full Time
Shift: Days
Hours:
Job Details: Summary: Provides a comprehensive set of business, financial and appointment-related services. Job Responsibilities: Enters or maintains computer data: Master patient index integrity, Patient insurance and billing information. Performs call center scheduling, arrival desk and/or departure desk activities. Collects referring physician demographics information for communication. Recruits, initiates protocol and trains patients on MyChart system. Performs screening and scheduling of interpreter services. Initiates privacy practices and consent. Performs point of service activities; visit preparation, co-pay collection, patient tracking and record tracking. Other duties as assigned. Education: High School Diploma or GED. Working knowledge of computerized appointment scheduling system, insurance processing or other related office functions. Knowledge of medical terminology. Ability to perform basic math sufficient to process insurance co-pays. Working knowledge of PC window applications sufficient to input and retrieve date. Must be able to type a minimum of 30 words per minute (assessed at time of application) or demonstratable personal computer keyboard skills. Experience: Minimum two years patient registration, insurance processing or appointment scheduling. Receptionist, General office or a job related training program may offset some of the experience requirement. Associate Degree may substitute for one year of experience. Bachelor's Degree may substitute for the experience requirement. Licensure/Certification/Registration: None Physical Requirements: Dexterity sufficient to operate a PC and other office equipment. Ability to lift and transport up to 25 pounds. May require extended periods of standing, walking or sitting. Good visual acuity through normal or corrected vision.

Category: Clerical/Administrative Support]]>Thu, 02 May 2013 03:00:00 GMThttp://www.clevelandclinic-jobs.com/job/CLEVELAND-PATIENT-SERVICE-REPRESENTATIVE%2C-CCHS-Employees-Only-Job-OH-44101/2527469/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://www.clevelandclinic-jobs.com/job/CLEVELAND-PATIENT-SERVICE-REPRESENTATIVE%2C-CCHS-Employees-Only-Job-OH-44101/2527469/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
CCHS Employees Only
Reference Title
HR Use Only:
Hospital: Cleveland Clinic Main Campus & Family Health Centers
Facility: CLEVELAND CLINIC FOUNDATION (MAIN CAMPUS)
Department: GYNECOLOGY
Job Code: B15028
Pay Grade: 08
Schedule: Full Time
Shift: Days
Hours: varied days
Job Details: Summary: Provides a comprehensive set of business, financial and appointment-related services. Job Responsibilities: Enters or maintains computer data: Master patient index integrity, Patient insurance and billing information. Performs call center scheduling, arrival desk and/or departure desk activities. Collects referring physician demographics information for communication. Recruits, initiates protocol and trains patients on MyChart system. Performs screening and scheduling of interpreter services. Initiates privacy practices and consent. Performs point of service activities; visit preparation, co-pay collection, patient tracking and record tracking. Other duties as assigned. Education: High School Diploma or GED. Working knowledge of computerized appointment scheduling system, insurance processing or other related office functions. Knowledge of medical terminology. Ability to perform basic math sufficient to process insurance co-pays. Working knowledge of PC window applications sufficient to input and retrieve date. Must be able to type a minimum of 30 words per minute (assessed at time of application) or demonstratable personal computer keyboard skills. Experience: Minimum two years patient registration, insurance processing or appointment scheduling. Receptionist, General office or a job related training program may offset some of the experience requirement. Associate Degree may substitute for one year of experience. Bachelor's Degree may substitute for the experience requirement. Licensure/Certification/Registration: None Physical Requirements: Dexterity sufficient to operate a PC and other office equipment. Ability to lift and transport up to 25 pounds. May require extended periods of standing, walking or sitting. Good visual acuity through normal or corrected vision.

Category: Clerical/Administrative Support]]>Fri, 17 May 2013 03:00:00 GMThttp://www.clevelandclinic-jobs.com/job/CLEVELAND-PATIENT-SERVICE-REP%2C-CCHS-Employees-Only-Job-OH-44101/2553794/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://www.clevelandclinic-jobs.com/job/CLEVELAND-PATIENT-SERVICE-REP%2C-CCHS-Employees-Only-Job-OH-44101/2553794/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Reference Title
HR Use Only: Director Patient Food Services - Cleveland Clinic
Hospital: Cleveland Clinic Main Campus & Family Health Centers
Facility: CLEVELAND CLINIC FOUNDATION (MAIN CAMPUS)
Department: Patient Food Service
Job Code: T99073
Pay Grade: 17
Schedule: Full Time
Shift: Days
Hours: 8am-5pm
Job Details: - Registration by the American Dietetic Association

JOB SUMMARY: Responsible for the establishment and implementation of short and long-term departmental goals and objectives for Patient Food Service. Ensures that the Food Services Operator's Patient Services programs, policies and procedures are aligned with the Cleveland Clinic departmental goals, objectives and budget.

Job Responsibilities: Acts as the first line Client Liaison for Patient Food Services in the Cleveland Clinic facilities, enterprise wide. Leads the department in its strategic plan for enterprise wide oversight of in-patient and out-patient food services. Ensures adherence to clinical nutrition standards and guidelines for adult and pediatric patients as approved by the Center for Human Nutrition Department at the Cleveland Clinic. Monitors and evaluates programmatic and operational effectiveness.

Oversees the Operator's management of the room service model, supporting IT components for fulfillment of patient meals, associated call center, and customer service. Ensures the implementation of standardized recipes across the enterprise. Supports and ensures compliance with the Cleveland Clinic Food and Nutrition Services Charter.

Defines and implements programs for the department to ensure a hospitable and customer centric environment is maintained. Ensures quality and effectiveness of the programs through statistical research, reporting and drives patient experience outcomes to the 90th percentile. Assists in the preparation and maintenance of department budgets and regularly analyzes progress toward budgeted costs. Works collaboratively with organizational leaders throughout the enterprise.

Provides strategic leadership to mid-level managers, project support personnel as well as Hospitality support personnel through delegation and coaching. Ensures compliance with federal, state and local accrediting agency standards and regulations.

Other duties as assigned.

Education: Bachelor's degree; Master's degree preferred.

Licensure/Certification/Registration: Valid driver's license (VDL); Registered and Licensed Dietitian (RD) is required.

Complexity of Work: Requires to work independently under pressure and meet deadlines in a fast-paced environment.

Personal Protective Equipment: Follows standard precautions using personal protective equipment as required.

Required Experience: A minimum of seven years directly relevant experience, including five years demonstrated management or project management experience in the health care sector.

#LI-PO1

Category: Managerial/Professional/Physician

]]>Thu, 23 May 2013 03:00:00 GMThttp://www.clevelandclinic-jobs.com/job/CLEVELAND-Director-Patient-Food-Services-Cleveland-Clinic-Job-OH-44101/2506109/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://www.clevelandclinic-jobs.com/job/CLEVELAND-Director-Patient-Food-Services-Cleveland-Clinic-Job-OH-44101/2506109/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Reference Title
HR Use Only: Anesthesia Specialist - External Candidates Only
Hospital: Cleveland Clinic, Community Hospitals, & NE Ohio Centers
Facility: CLEVELAND CLINIC, COMMUNITY HOSPITALS, & NE OHIO CENTERS
Department: ANESTHESIA
Job Code: C13009
Pay Grade: 07
Schedule:
Shift:
Hours:
Job Details:

THIS JOB INTEREST COMMUNITY WILL ALLOW YOU TO APPLY FOR OPPORTUNITIES THAT MAY BE OPEN AT CLEVELAND CLINIC MAIN CAMPUS

ANESTHESIA SPECIALIST:

Summary: Checks and calibrates clinical equipment and equipment systems and documents the calibration results. Responds immediately to Operating Room calls that request assistance regarding anesthesia supplies, pharmaceuticals, blood products, forms, equipment or other items required during the surgical procedure. Job

Responsibilities: Assists in the management of PCA pump maintenance program. Performs routine monitoring duties, documentation and program modifications and interfaces with vendors as required regarding pending issues, and coordinate equipment service. Sets-up, maintains and transports specialty devices used in the clinical environment. Stocks the operating rooms, induction rooms, specialty carts, anesthesia machines, equipment rooms and remote anesthesia areas with disposable/reusable supplies used by anesthesia personnel. Order disposable and reusable anesthesia supplies from the CCF storeroom, pharmacy, and central service. Cleans, disinfects and returns to service reusable equipment and instrumentation. .Processes orders, maintains records and checks status of orders and equipment. Other duties as assigned.

Education: High school diploma or GED required.

Experience: Minimum of one (1) year experience working directly in a clinical environment or successful completion of an accredited Medical Assistant program or similar healthcare-related training program. Knowledge of medical terminology and computer.

Licensure/Certification/Registration: None

Physical Requirements: Extended periods walking, standing, lifting and carrying equipment (usually not over 20 lbs). Capable of pushing and maneuvering equipment weighing up to 150 pounds. May be exposed to bodily fluids.

Category: Allied Health

]]>Sat, 18 May 2013 05:31:00 GMThttp://www.clevelandclinic-jobs.com/job/CLEVELAND-ANESTHESIA-SPECIALIST-Job-OH-44101/1661791/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://www.clevelandclinic-jobs.com/job/CLEVELAND-ANESTHESIA-SPECIALIST-Job-OH-44101/1661791/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Reference Title
HR Use Only: Appointment Center Represenative- External Candidates Only
Hospital: Cleveland Clinic, Community Hospitals, & NE Ohio Centers
Facility: CLEVELAND CLINIC, COMMUNITY HOSPITALS, & NE OHIO CENTERS
Department: ADMINISTRATIVE
Job Code: B16012
Pay Grade: 10
Schedule:
Shift:
Hours:
Job Details:

This job interest community will allow you to apply for the Appointment Center Representative opportunities that may be open. Positions located in Solon, Ohio

APPOINTMENT CENTER:

Summary: Schedules appointments; coordinates clinic wide resources to meet needs and facilitate access; provides customer service to patients, physicians and other callers; acquires and verifies insurance data.

Job Responsibilities: Determines appropriate appointment type and urgency. Schedules appointments, coordinates services and provides special instructions. Communicates scheduling information, instructions and directions. Captures referrals and cancellation reasons and physician data. Processes CCF Internet appointment scheduling requests. Validates and captures insurance coverage. Applies industry standard ranking rules for multiple insurances. Aligns correct insurance coverage with type of service provided. Monitors combined registration reports. Identifies patients in need of financial counseling to facilitate payment. Developes, evaluates and improves department procedures related to customer service and quality. Acts as a liaison for all patient/caller needs and problem resolution. Coordinates appropriate response to patient/caller service requests. Resolves scheduling difficulties between patient and CCF physicians. Liaison for outside referring physicians and facilities. Answers CCF physician hot-lines 24 hours a day, seven days a week, 365 days a year and contacts appropriate CCF staff for outside physicians and facilities. Accesses multiple department/physician schedules to provide after-hours assistance with physician schedule cancellations and patient surgical cancellations. Schedules sign language interpreters for all main campus and FHC sites to ensure compliance with Title III of Americans with Disabilities Act. Maintains interpreter data on department log. Other duties as assigned.

Education: Bachelor's Degree. Excellent analyical skills, verbal & written communication skills with strong customer service and human relations skills.

Experience: In lieu of Bachelor Degree, three years of CCF Epic experience or has completed Cleveland Clinic Epic Scheduling and Registration and Appointment Center Scheduling Training. Three years of relevant technical call center experience may be substituted.

Licensure/Certification/Registration: None

Physical Requirements: Typical physical demands include a high degree of dexterity to produce material on a PC; normal or corrected vision and hearing. Requires constant sitting and data entry. Requires occasional lifting or carrying of up to 25 pounds.

Category: Clerical/Administrative Support

]]>Sat, 18 May 2013 05:31:00 GMThttp://www.clevelandclinic-jobs.com/job/CLEVELAND-APPT-CENTER-INSTIT-REP-Job-OH-44101/1665947/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://www.clevelandclinic-jobs.com/job/CLEVELAND-APPT-CENTER-INSTIT-REP-Job-OH-44101/1665947/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Reference Title
HR Use Only: Patient Service Rep
Hospital: Cleveland Clinic Main Campus & Family Health Centers
Facility: CLEVELAND CLINIC STAFFING RESOURCES
Department: CLEVELAND CLINIC STAFFING RESOURCES
Job Code: B99970
Pay Grade: 08
Schedule: PRN
Shift: Variable
Hours: PRN-ED
Job Details: - High School Diploma or equivalent Required.

PLEASE NOTE THIS POSITION WILL FLOAT TO CLEVELAND CLINIC EMERGENCY DEPARTMENTS

This position is with Cleveland Clinic's float pool. Selected candidates will have the ability to create their own work schedule.

SUMMARY: Provides a comprehensive set of business, financial and appointment-related services. Job Responsibilities: Enters or maintains computer data: Master patient index integrity, Patient insurance and billing information. Performs call center scheduling, arrival desk and/or departure desk activities. Collects referring physician demographics information for communication. Recruits, initiates protocol and trains patients on MyChart system. Performs screening and scheduling of interpreter services. Initiates privacy practices and consent. Performs point of service activities; visit preparation, co-pay collection, patient tracking and record tracking. Other duties as assigned.

EDUCATION: High School Diploma or GED. Working knowledge of computerized appointment scheduling system, insurance processing or other related office functions. Knowledge of medical terminology. Ability to perform basic math sufficient to process insurance co-pays. Working knowledge of PC window applications sufficient to input and retrieve date.

EXPERIENCE: Minimum two years patient registration, insurance processing or appointment scheduling. Receptionist, General office or a job related training program may offset some of the experience requirement. Associate Degree may substitute for one year of experience. Bachelor's Degree may substitute for the experience requirement.Successfully pass all prescreen compentency assessments required.

LICENSURE/CERTIFICATION/REGISTRATION: None

PHYSICAL REQUIREMENTS: Dexterity sufficient to operate a PC and other office equipment. Ability to lift and transport up to 25 pounds. May require extended periods of standing, walking or sitting. Good visual acuity through normal or corrected vision.

Keywords: registration, patient access, ER registration, CCSR, Staffing Resources

Category: Clerical/Administrative Support

]]>Thu, 23 May 2013 03:00:00 GMThttp://www.clevelandclinic-jobs.com/job/CLEVELAND-Patient-Service-Rep-Job-OH-44101/2333755/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://www.clevelandclinic-jobs.com/job/CLEVELAND-Patient-Service-Rep-Job-OH-44101/2333755/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
CCHS Employees Only
Reference Title
HR Use Only:
Hospital: Cleveland Clinic Main Campus & Family Health Centers
Facility: CLEVELAND CLINIC FOUNDATION (MAIN CAMPUS)
Department: H62/H63
Job Code: B12012
Pay Grade: 06
Schedule: Full Time
Shift: Evenings
Hours: 3p-11p
Job Details: Summary: Health Unit Coordinators provide a high level of customer service to patients, families, visitors and employees, helping promote and support the highest level of patient experience. They perform administrative and clerical duties to ensure efficient operational flow of their assigned department. Job Responsibilities: Demonstrate expected Cleveland Clinic customer service behaviors in all interactions. Conduct an in person greeting, welcome and orientation to the unit for newly admitted and transferred patients. Respond to patient call lights in a manner that expedites appropriate follow through. Round on patients throughout their hospital stay as appropriate. Communicate and facilitate communication with patients, families, other departments and health care team members regarding patient care. Assist with processing patient admissions, transfers and discharges. Provide concierge service to assist patients and families with way finding and direct them to available resources. Assemble and maintain patient medical records and other documents related to patient care. Assist with unit clerical functions as needed. Assist in trouble-shooting equipment failures such as call system, portable phones, WOWs and other unit devices. Other duties as assigned. Education: High School Diploma/GED, College degree preferred. Experience: Minimum 1 year experience in a customer service-related role. Prior job experience with typing or computer training or equivalent coursework; Microsoft Office experience preferred. Licensure/Certification/Registration: None required. Physical Requirements: Requires full range of motion, manual and finger dexterity and eye-hand coordination. Requires frequent data entry, standing and walking for extensive periods of time. Requires normal or corrected speech, hearing and vision. Requires some exposure to communicable disease or body fluids.

Category: Nursing Support/Patient Services]]>Tue, 14 May 2013 00:00:00 GMThttp://www.clevelandclinic-jobs.com/job/CLEVELAND-HEALTH-UNIT-COORDINATOR%2C-CCHS-Employees-Only-Job-OH-44101/2596666/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://www.clevelandclinic-jobs.com/job/CLEVELAND-HEALTH-UNIT-COORDINATOR%2C-CCHS-Employees-Only-Job-OH-44101/2596666/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Reference Title
HR Use Only:
Hospital: Cleveland Clinic Main Campus & Family Health Centers
Facility: CLEVELAND CLINIC FOUNDATION (MAIN CAMPUS)
Department: Cancer Center Admin
Job Code: B99969
Pay Grade: 03
Schedule: Part Time less than 40 hours
Shift: Days
Hours: 10am - 2pm
Job Details:

Summary: Assists cancer patients with the selection and fitting of complimentary wigs.

Responsibilities: Welcomes guests into the salon and makes them feel at ease and comfortable. Ensures the aesthetic appeal and function of the boutique including the orderliness of the wigs, collateral, adequate level of supplies, ambience, etc. Assists patients with the selection and fittings of wigs and answers any questions they may have by being well versed in product and procedural knowledge as well as FAQs. Maintains stock levels on shelves and notifies Department Coordinator of possible shortages. Responsible for weekly and monthly inventory counts. Responsible for responding to volunteer comment log and phone calls to the boutique. Processes all incoming stock, labels, and back stocks as necessary. Maintains system of identifying new wigs from donated wigs (used or new). Manages volunteer staff in collaboration with the Cleveland Clinic Volunteer Services department. Other duties as assigned.

Education: High school diploma or GED.

Required Experience: Must have six months to one year of prior experience in a direct customer service setting.

Physical Requirements: Must be capable of reaching, bending, sitting and standing for long periods of time.

Personal protective equipment: Follows Standard Precautions using personal protective equipment as required for procedures.

Category: Service Support/Entry Level

]]>Mon, 20 May 2013 00:00:00 GMThttp://www.clevelandclinic-jobs.com/job/CLEVELAND-Wig-Boutique-Associate-Job-OH-44101/2606936/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://www.clevelandclinic-jobs.com/job/CLEVELAND-Wig-Boutique-Associate-Job-OH-44101/2606936/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Reference Title
HR Use Only: ITD Voice Communication Specialist - External Applicants Onl
Hospital: Cleveland Clinic, Community Hospitals, & NE Ohio Centers
Facility: CLEVELAND CLINIC, COMMUNITY HOSPITALS, & NE OHIO CENTERS
Department: ITD
Job Code: B12030
Pay Grade: 06
Schedule:
Shift:
Hours: Various
Job Details: - High School Diploma or equivalent Required.

THIS JOB INTEREST COMMUNITY WILL ALLOW YOU TO APPLY FOR OPPORTUNITIES THAT MAY BE OPEN AT VARIOUS CLEVELAND CLINIC LOCATIONS

Summary: Operates telephone console system and associated equipment. Processes medical emergency, crisis intervention, stat page, and disaster calls using prescribed protocols and procedures. Provides quality customer service.

Job Responsibilities: Receives and screens for proper call placement, all incoming and outgoing telephone traffic. Provides dialing support for all CCHS in-bound calls as required. Processes medical emergency, crisis intervention, child abduction, and disaster calls as prescribed by protocol. Reports telecommunications system, associated equipment and page system failures to Manager or Supervisor immediately. Processes after hour and on-call schedule traffic as prescribed by protocol. Uses AlphaMate and Intranet paging as prescribed by protocol. Processes TTY Communicator calls as required to assist hearing impaired patients. Processes 8:00am and 4:00pm test calls on time. Attends quarterly meetings as scheduled. Documents and turns into Supervisor notation of telecommunication system listings that are missing or incorrect. Keeps personal workstation reference materials up to date and workstation area neat. Other duties as assigned.

Education: High School Diploma or GED. Knowledge of placing local, long distance and international calls and processing in-house caller requests for domestic and international directory assistance preferred.

Experience: Minimum one year telephone operator experience, healthcare experience preferred. Customer service and experience using CENTREX or PBX communications consoles and preferred.

Licensure/Certification/Registration: None

Physical Requirements: Manual dexterity sufficient to operate telecommunications console. Requires frequent sitting, audible speech and hearing, normal or corrected vision.

PARKER, J2WEU, J2WFV, J2WHC, J2WLA, J2WLU, J2WMH, J2WSP

Category: Finance/Information Systems

]]>Sun, 19 May 2013 02:59:00 GMThttp://www.clevelandclinic-jobs.com/job/CLEVELAND-ITD-VOICE-COMM-SPEC-I-Job-OH-44101/1888367/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://www.clevelandclinic-jobs.com/job/CLEVELAND-ITD-VOICE-COMM-SPEC-I-Job-OH-44101/1888367/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Reference Title
HR Use Only: Patient Service Rep
Hospital: Cleveland Clinic Main Campus & Family Health Centers
Facility: CLEVELAND CLINIC STAFFING RESOURCES
Department: CLEVELAND CLINIC STAFFING RESOURCES
Job Code: B99970
Pay Grade: 08
Schedule: PRN
Shift: Variable
Hours: PRN-FHC
Job Details:

THIS POSITION WILL FLOAT TO THE OUTPATIENT FAMILY HEALTH CENTERS.

This position is in Cleveland Clinic's Internal Float Pool. Selected candidates will have the ability to create own work schedule.

SUMMARY: Provides a comprehensive set of business, financial and appointment-related services. Job Responsibilities: Enters or maintains computer data: Master patient index integrity, Patient insurance and billing information. Performs call center scheduling, arrival desk and/or departure desk activities. Collects referring physician demographics information for communication. Recruits, initiates protocol and trains patients on MyChart system. Performs screening and scheduling of interpreter services. Initiates privacy practices and consent. Performs point of service activities; visit preparation, co-pay collection, patient tracking and record tracking. Other duties as assigned.

EDUCATION: High School Diploma or GED. Working knowledge of computerized appointment scheduling system, insurance processing or other related office functions. Knowledge of medical terminology. Ability to perform basic math sufficient to process insurance co-pays. Working knowledge of PC window applications sufficient to input and retrieve date.

EXPERIENCE: Minimum two years patient registration, insurance processing or appointment scheduling. Receptionist, General office or a job related training program may offset some of the experience requirement. Associate Degree may substitute for one year of experience. Bachelor's Degree may substitute for the experience requirement.Successfully pass all prescreen compentency assessments required.

LICENSURE/CERTIFICATION/REGISTRATION: None

PHYSICAL REQUIREMENTS: Dexterity sufficient to operate a PC and other office equipment. Ability to lift and transport up to 25 pounds. May require extended periods of standing, walking or sitting. Good visual acuity through normal or corrected vision.

Keywords: patient registration, patient service

Category: Clerical/Administrative Support

]]>Thu, 09 May 2013 02:59:00 GMThttp://www.clevelandclinic-jobs.com/job/CLEVELAND-PATIENT-SERVICE-REP-PRN-Job-OH-44101/2333252/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://www.clevelandclinic-jobs.com/job/CLEVELAND-PATIENT-SERVICE-REP-PRN-Job-OH-44101/2333252/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Reference Title
HR Use Only: Patient Service Representative- External Candidates Only
Hospital: Cleveland Clinic, Community Hospitals, & NE Ohio Centers
Facility: CLEVELAND CLINIC, COMMUNITY HOSPITALS, & NE OHIO CENTERS
Department: PSR
Job Code: B15028
Pay Grade: 08
Schedule:
Shift: Variable
Hours: Full time, Part time or PRN available
Job Details: - Associates Degree Preferred

This job interest community will allow you to apply for Patient Service Representative opportunities that may be open at locations within the Cleveland Clinic System.

Summary: Provides a comprehensive set of business, financial and appointment-related services.

Job Responsibilities: Enters or maintains computer data: Master patient index integrity, Patient insurance and billing information. Performs call center scheduling, arrival desk and/or departure desk activities. Collects referring physician demographics information for communication. Recruits, initiates protocol and trains patients on MyChart system. Performs screening and scheduling of interpreter services. Initiates privacy practices and consent. Performs point of service activities; visit preparation, co-pay collection, patient tracking and record tracking. Other duties as assigned.

Education: High School Diploma or GED. Working knowledge of computerized appointment scheduling system, insurance processing or other related office functions. Knowledge of medical terminology. Ability to perform basic math sufficient to process insurance co-pays. Working knowledge of PC window applications sufficient to input and retrieve date. Must be able to type a minimum of 30 words per minute (assessed at time ofapplication) or demonstratable personal computer keyboard skills.

Experience: Minimum two years patient registration, insurance processing or appointment scheduling. Receptionist, General office or a job related training program may offset some of the experience requirement. Associate Degree may substitute for one year of experience. Bachelor's Degree may substitute for the experience requirement.

Licensure/Certification/Registration: None

Physical Requirements: Dexterity sufficient to operate a PC and other office equipment. Ability to lift and transport up to 25 pounds. May require extended periods of standing, walking or sitting. Good visual acuity through normal or corrected vision.

external patient service representative

J2WAFHC, J2WALFHC, J2WBWFHC, J2WBRFHC, J2WCFFHC, J2WEFHC, J2WIFHC, J2WLRFHC, J2WLRFHC, J2WSOFHC, J2WHCHC, J2WSTFHC, J2WTWFHC, J2WWLFHC, J2WWHFHC, J2WWOFHC, J2WMC , J2WMMOB, Madison

PDAD11

Category: Clerical/Administrative Support

]]>Sat, 18 May 2013 05:31:00 GMThttp://www.clevelandclinic-jobs.com/job/CLEVELAND-External-Patient-Service-Representative-Job-OH-44101/1661832/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://www.clevelandclinic-jobs.com/job/CLEVELAND-External-Patient-Service-Representative-Job-OH-44101/1661832/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Reference Title
HR Use Only: Health Unit Coordinator -External Candidates
Hospital: Cleveland Clinic, Community Hospitals, & NE Ohio Centers
Facility: CLEVELAND CLINIC, COMMUNITY HOSPITALS, & NE OHIO CENTERS
Department: NURSING SUPPORT
Job Code: B12012
Pay Grade: 06
Schedule:
Shift:
Hours: Full time, Part time and PRN available
Job Details:

Cleveland Clinic uses general interest job postings to allow you to apply to areas of interest

Once submited, your application will be reviewed for Health Unit Coordinator positions at Cleveland Clinic Main Campus, East and West Community Hospitals for full-time, part-time and PRN positions on all shifts in a variety of departments and units.

Summary: Health Unit Coodinators provide a high level of customer service to patients, families, visitors and employees, helping promote and support the highest level of patient experience. They perform administrative and clerical duties to ensure efficient operational flow of their assigned department.

Job Responsibilites: Demonstrate expected Cleveland Clinic customer service behaviors in all interactions. Conducts an in person greeting, welcome and orientation to the unit for the newly admitted and transferred patients.

Respond to patient call lights in a manner that expediates appropriate follow through. Round on patients throughout their hospital stay as appropriate. Communicate and facilitate communication with patients, families, and other departments and health care team members regarding patient care.

Assist with patient admissions, transfers and discharges. Provide concierge service to assist patients and families with way finding and direct them to available resources.

Assemble and maintain patient medical records and other documents related to patient care. Assist with unit clerical functions as needed. Assist in trouble-shooting equipment failures such as call system, portable phones, WOWS and other unit devices.

Other duties as assigned.

Education: High School Diploma or GED, College degree preferred.

Complexity of Work: Requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

Required Experience: Minimum 1 year experience in a customer service-related role. Prior job experience with typing or computer training or equivalent coursework;Microsoft Office experience preferred.

Licensure/Certification/Registration: None

Physical Requirements: Requires full range of motion, manual and finger dexterity and eye-hand coordination. Requires frequent data entry, standing and walking for extensive periods of time. Requires normal or corrected speech, hearing and vision. Requires some exposure to communicable disease or body fluids.

keywords: Health Unit Coordinator, Nursing Support, HUC, Unit Secretary

J2WMC, J2WHC, J2WSP, J2WMM, J2WFV, J2WEU, J2WLA ,J2WLU

Category: Nursing Support/Patient Services

]]>Sat, 18 May 2013 05:31:00 GMThttp://www.clevelandclinic-jobs.com/job/CLEVELAND-Health-Unit-Coordinator-Cleveland-Clinic%2C-Community-Hospit-Job-OH-44101/1661811/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://www.clevelandclinic-jobs.com/job/CLEVELAND-Health-Unit-Coordinator-Cleveland-Clinic%2C-Community-Hospit-Job-OH-44101/1661811/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Reference Title
HR Use Only: Sales Manager - Northeast Territory
Hospital: Cleveland Clinic Main Campus & Family Health Centers
Facility: CLEVELAND CLINIC FOUNDATION (MAIN CAMPUS)
Department: REFERENCE LAB SALES
Job Code: T28003
Pay Grade: 14
Schedule: Full Time
Shift: Days
Hours:
Job Details:

This position covers the Northeast Territory - VT, NH, ME, MA, RI, CT, MD, NJ, DE area. Applicant must reside within this geographical area.

Summary: Generates new business and develops existing accounts.

Job Responsibilities: Communicates with administrator and all other appropriate individuals regarding customer requests, concerns and issues. Provides feedback and information to Division administration, managers and supervisors regarding updates to the marketing mission. Develops and maintains a high level of understanding of the product lines and able to present these in context to the client need. Plans calls, develops and implements action plans to increase customer base, volume and market presence. Follows up, supports and acts on any potential new business. Cold calls prospective new business customers on a regular basis. Interfaces with departments on a routine basis and provides pertinent information to ensure a successful marketing program. Provides customer service assistance to managers and supervisors. Other duties as assigned.

Education: Bachelor's Degree in Business Administration, Marketing, Healthcare or equivalent and 3-5 years in comparable job in healthcare sales required.

Experience: Minimum three years in a laboratory or healthcare environment with demonstrated success in sales, marketing or customer service required.

Licensure/Certification/Registration: None required.

Physical Requirements: Travel is required. Must have a valid driver's license with four or fewer points and be able to drive.

-lab1-

Category: Managerial/Professional/Physician

]]>Sat, 04 May 2013 03:00:00 GMThttp://www.clevelandclinic-jobs.com/job/CLEVELAND-Sales-Manager-Northeast-Territory-Job-OH-44101/2509330/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://www.clevelandclinic-jobs.com/job/CLEVELAND-Sales-Manager-Northeast-Territory-Job-OH-44101/2509330/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Reference Title
HR Use Only: Sales Manager - South Central Territory – Texas / Okalahoma
Hospital: Cleveland Clinic Main Campus & Family Health Centers
Facility: CLEVELAND CLINIC FOUNDATION (MAIN CAMPUS)
Department: REFERENCE LAB SALES
Job Code: T28003
Pay Grade: 14
Schedule: Full Time
Shift: Days
Hours:
Job Details:

This position covers the South Central Territory – Texas / Okalahoma - (Dallas / Oklahoma City area). Applicant must reside within this geographical area.

Summary: Generates new business and develops existing accounts.

Job Responsibilities: Communicates with administrator and all other appropriate individuals regarding customer requests, concerns and issues. Provides feedback and information to Division administration, managers and supervisors regarding updates to the marketing mission. Develops and maintains a high level of understanding of the product lines and able to present these in context to the client need. Plans calls, develops and implements action plans to increase customer base, volume and market presence. Follows up, supports and acts on any potential new business. Cold calls prospective new business customers on a regular basis. Interfaces with departments on a routine basis and provides pertinent information to ensure a successful marketing program. Provides customer service assistance to managers and supervisors. Other duties as assigned.

Education: Bachelor's Degree in Business Administration, Marketing, Healthcare or equivalent and 3-5 years in comparable job in healthcare sales required.

Experience: Minimum three years in a laboratory or healthcare environment with demonstrated success in sales, marketing or customer service required.

Licensure/Certification/Registration: None required.

Physical Requirements: Travel is required. Must have a valid driver's license with four or fewer points and be able to drive.

-lab1-

Category: Managerial/Professional/Physician

]]>Sat, 04 May 2013 03:00:00 GMThttp://www.clevelandclinic-jobs.com/job/CLEVELAND-Sales-Manager-South-Central-Territory-Job-OH-44101/2509333/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://www.clevelandclinic-jobs.com/job/CLEVELAND-Sales-Manager-South-Central-Territory-Job-OH-44101/2509333/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Reference Title
HR Use Only: Sales Manager - Midwest territory - Illinois/Wisconsin (Chic
Hospital: Cleveland Clinic Main Campus & Family Health Centers
Facility: CLEVELAND CLINIC FOUNDATION (MAIN CAMPUS)
Department: REFERENCE LAB SALES
Job Code: T28003
Pay Grade: 14
Schedule: Full Time
Shift: Days
Hours:
Job Details:

This position covers the Midwest territory - Illinois/Wisconsin (Chicago / Milwaukee area). Applicant must reside within this geographical area.

Summary: Generates new business and develops existing accounts.

Job Responsibilities: Communicates with administrator and all other appropriate individuals regarding customer requests, concerns and issues. Provides feedback and information to Division administration, managers and supervisors regarding updates to the marketing mission. Develops and maintains a high level of understanding of the product lines and able to present these in context to the client need. Plans calls, develops and implements action plans to increase customer base, volume and market presence. Follows up, supports and acts on any potential new business. Cold calls prospective new business customers on a regular basis. Interfaces with departments on a routine basis and provides pertinent information to ensure a successful marketing program. Provides customer service assistance to managers and supervisors. Other duties as assigned.

Education: Bachelor's Degree in Business Administration, Marketing, Healthcare or equivalent and 3-5 years in comparable job in healthcare sales required.

Experience: Minimum three years in a laboratory or healthcare environment with demonstrated success in sales, marketing or customer service required.

Licensure/Certification/Registration: None required.

Physical Requirements: Travel is required. Must have a valid driver's license with four or fewer points and be able to drive.

-lab1-

Category: Managerial/Professional/Physician

]]>Sat, 04 May 2013 03:00:00 GMThttp://www.clevelandclinic-jobs.com/job/CLEVELAND-Sales-Manager-Midwest-Territory-Job-OH-44101/2509335/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://www.clevelandclinic-jobs.com/job/CLEVELAND-Sales-Manager-Midwest-Territory-Job-OH-44101/2509335/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Reference Title
HR Use Only: Sales Manager - Northwest Territory - California / Colorado
Hospital: Cleveland Clinic Main Campus & Family Health Centers
Facility: CLEVELAND CLINIC FOUNDATION (MAIN CAMPUS)
Department: REFERENCE LAB SALES
Job Code: T28003
Pay Grade: 14
Schedule: Full Time
Shift: Days
Hours: 8am-5pm
Job Details:

This position is covering the Northwest Territory - California / Colorado - (Denver/San Francisco area). Applicant must reside in geographic area.

Summary: Generates new business and develops existing accounts.

Job Responsibilities: Communicates with administrator and all other appropriate individuals regarding customer requests, concerns and issues. Provides feedback and information to Division administration, managers and supervisors regarding updates to the marketing mission. Develops and maintains a high level of understanding of the product lines and able to present these in context to the client need. Plans calls, develops and implements action plans to increase customer base, volume and market presence. Follows up, supports and acts on any potential new business. Cold calls prospective new business customers on a regular basis. Interfaces with departments on a routine basis and provides pertinent information to ensure a successful marketing program. Provides customer service assistance to managers and supervisors. Other duties as assigned.

Education: Bachelor's Degree in Business Administration, Marketing, Healthcare or equivalent and 3-5 years in comparable job in healthcare sales required.

Experience: Minimum three years in a laboratory or healthcare environment with demonstrated success in sales, marketing or customer service required.

Licensure/Certification/Registration: None required.

Physical Requirements: Travel is required. Must have a valid driver's license with four or fewer points and be able to drive.

-lab1-

Category: Managerial/Professional/Physician

]]>Sat, 04 May 2013 03:00:00 GMThttp://www.clevelandclinic-jobs.com/job/CLEVELAND-Sales-Manager-Northwest-Territory-Job-OH-44101/2509339/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://www.clevelandclinic-jobs.com/job/CLEVELAND-Sales-Manager-Northwest-Territory-Job-OH-44101/2509339/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Reference Title
HR Use Only:
Hospital: Cleveland Clinic Main Campus & Family Health Centers
Facility: CLEVELAND CLINIC FOUNDATION (MAIN CAMPUS)
Department: TX CENTER PERI
Job Code: T31032
Pay Grade: 16
Schedule: Full Time
Shift: Days
Hours: 8am - 5pm
Job Details: Summary: Coordinates all transplant program activities. Job Responsibilities: Triages patients during the entire transplant process for any medical and psychosocial issues. Provides education to patients and family members regarding all aspects of transplantation. Coordinates with the hospital unit personnel in the discharge of the transplant patient and donor. Serves as contact person for pre-transplant evaluation for physician and/or insurance companies. Coordinates all activities for organ acquisition including evaluation of donor work-up information. Coordinates all activity related to organ transplantation including notification of patient that organ is available Other duties as assigned. Education: Bachelor's Degree. Master's Degree may substitute for two years of experience. Experience: Five (5) years of experience with organ procurement or transplantation including disease related experience. An additional five (5) years of experience may substitute for the Bachelor's Degree. Licensure/Certification/Registration: Current state licensure as a Registered Nurse (RN). Physical Requirements: Requires full range of body motion, manual finger dexterity and eye-hand coordination. Requires working under stressful conditions and working irregular hours. Must be willing to be on-call 24 hours a day, 7 days a week.

Category: RN/LPN/APN/Ambulatory/Other Nursing

]]>Thu, 25 Apr 2013 03:00:00 GMThttp://www.clevelandclinic-jobs.com/job/CLEVELAND-TRANSPLANT-COORD-II-Job-OH-44101/2448693/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://www.clevelandclinic-jobs.com/job/CLEVELAND-TRANSPLANT-COORD-II-Job-OH-44101/2448693/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
CCHS Employees Only
Reference Title
HR Use Only: Executive Secretary I
Hospital: Cleveland Clinic Main Campus & Family Health Centers
Facility: CLEVELAND CLINIC FOUNDATION (MAIN CAMPUS)
Department: Cancer Center Admin
Job Code: B2000H
Pay Grade: 10
Schedule: Full Time
Shift: Days
Hours: 8-5
Job Details:

Summary: Provides administrative support for executive level managers.

Job Responsibilities: Receives and screens visitors and telephone calls. Uses independent judgment to determine priority and sensitivity of inquiries and responses. Prepares and/or supervises the preparation of correspondence, forms, reports and other written communications. Schedules/coordinates meetings, conferences, special events, appointments and travel arrangements. Maintains assigned calendar(s). Originates, prepares, processes and edits personnel, financial or operational reports and documents. Other duties as assigned.

Education: High School Diploma or GED. Four years of college and/or business school preferred; specialized training in desktop office software preferred.

Experience: Minimum four years experience in a medical, commercial or industrial environment that included the coordination of diverse activities, interaction with various organizational units, conflict resolution and dealing with highly confidential and organizationally sensitive matters. May require a minimum typing proficiency of 55 wpm with accuracy.

Licensure/Certification/Registration: None

Physical Requirements: A high degree of dexterity to produce materials on a PC, normal or corrected vision, extensive sitting for prolong periods of time, ability to clearly communicate verbally by phone and in person.

Category: Clerical/Administrative Support]]>Tue, 14 May 2013 02:59:00 GMThttp://www.clevelandclinic-jobs.com/job/CLEVELAND-Executive-Secretary-I-Job-OH-44101/2547266/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://www.clevelandclinic-jobs.com/job/CLEVELAND-Executive-Secretary-I-Job-OH-44101/2547266/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Reference Title
HR Use Only: Operation Analyst: Nurse on Call
Hospital: Cleveland Clinic Main Campus & Family Health Centers
Facility: SOLON CALL CENTER/ACCESS TO CARE BUILDING
Department: NURSE ON CALL
Job Code: T2800S
Pay Grade: 14
Schedule: Full Time
Shift: Day/Evening
Hours: 8a- 8p variable
Job Details:

Qualified individual will be able to utilize their proven Call Center experience in order to drive our world renowned Nurse On Call department to the next level!!!!

Summary: Functions as a primary resource for operating units regarding the collection of data, analysis and evaluation of operational resources, services, programs, systems, budgets and procedures.

Job Responsibilities: Conducts in-depth statistical analysis and evaluation of current and proposed operational unit services and performance; identifies programs/service strengths, weaknesses and financial impact. Serves as technical resource in the analysis and evaluation of the operational and financial functions of administrative and operational units as related to departmental resources, services, systems, budgets and programs. Interprets and presents data analysis results including explanation of statistical and financial techniques used, assumptions made and summary of results. Assists with the development of operational plans, procedures and systems; reviews and evaluates current procedures and systems and develops recommendations for improvement and/or change. Other duties as assigned.

Education: Bachelor's Degree in Finance, Economics or a related field.

Experience: Minimum two years experience with demonstrated knowledge of applied statistics and financial analysis with a quantitative focus.Knowledge of TSI software a plus.

Licensure/Certification/Registration: None Physical Requirements: Requires dexterity sufficient to perform work using a P.C. Requires normal or corrected visual acuity; must sit for extended periods of time.

keywords: call center, operations analyst, workforce management, performance management

Category: Finance/Information Systems

]]>Thu, 23 May 2013 03:00:00 GMThttp://www.clevelandclinic-jobs.com/job/SOLON-Operation-Analyst-Nurse-on-Call-Job-OH-44139/2563966/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://www.clevelandclinic-jobs.com/job/SOLON-Operation-Analyst-Nurse-on-Call-Job-OH-44139/2563966/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS