Job Details:

The position of Manager, Payor Contract & Charge Description Master is responsible for providing oversight of the Charge Description Master (CDM) at Cleveland Clinic Abu Dhabi (CCAD) in a manner that optimizes revenue generation and ensures compliance with the Health Authority of Abu Dhabi’s (HAAD) coding guidelines and regulatory standards. This position also coordinates activities related to payor relations, payor analytics and payor contract administration. LI-MG1

Duties and Responsibilities:

? Directs and manages the daily operations of functions related to the CDM, payor contract and denial management ? Manages and conducts reviews to determine charge capture accuracy and compliance with HAAD’s initiatives ? Manages all internal and external audits related to but not limited to revenue integrity, the CDM and its components ? Provides guidance to and supports clinical departmental needs on questions, process, status and planned changes and updates to the chargemaster ? Ensures accurate cross-walk of charge master details with underlying clinical systems used for charge capture and clinical documentation ? Develops and implements procedures related to payor contracting and the CDM ? Develops annual contracting objectives to guide payor negotiations ? Coordinates the analyses, development and evaluation of payor contract financial and language terms ? Develops marketing strategies to increase network enrollment ? Leads and conducts underpayment reviews and denial management to ensure all accounts are processed and reimbursed according to payor contract agreement. ? Works closely with clinical and non-clinical departments to educate and train staff with respect to payor guidelines, contract changes and internal charge capture policies and procedures in an effort to maximize revenue ? Establishes and maintains working relationships with payor counterparts ? Works with legal on as needed basis to modify contract templates when necessary to comply with all contractual and/or regulatory requirements ? Supervises staff and assists in the training of new employees ? Ensures staffing and scheduling of staff are optimum to meet operational needs ? Handles employee performance evaluation and feedback

Experience:

? Minimum of five (5) years’ healthcare contracting and negotiation experience, medical billing/collection or managing the CDM ? Minimum of three (3) years’ experience in a supervisory/leadership role is required preferably in a hospital, health insurance company, or other health care setting ? Experience negotiating on behalf of a hospital, large health plan, and/or multi-state provider ? Knowledge of medical terminology, CPT, HCPCS, ICD-9/10, CDM and contract management ? Strong communication, analytical, organizational and implementation skills ? Strong decision-making and problem-solving skills ? Strong PC and application skills ? Ability to speak and write in English is required ? Ability to speak and write in Arabic is preferred ? Work experience in a Revenue Cycle department start-up or working in setting up a Charge Description Master, preferably in the US is preferred ? Exercise an understanding of HAAD’s claims and adjudication rules ? Experience in hospital operations and a general understanding of revenue cycle with an emphasis on billing, coding and charge capture ? Good understanding of the CDM and its relationship to related areas of Revenue Cycle Management ? Ability to manage and efficiently complete multiple tasks on time ? Strong oral and written communication skills ? Excellent interpersonal skills and experience interacting with clinicians and payors ? Ability to adapt to a changing and dynamic environment ? Fully embraces the culture of CCAD and the Patients First values

Education Requirements:

? Bachelor’s Degree in Health Information Management (HIM), Business, Nursing, Finance or other related healthcare field is required ? CMRS (Certified Medical Reimbursement Specialist) or Certified Billing Specialists preferred ? RHIA (Registered Health Information Administrator) or RHIT (Registered Health Information Technician) preferred ? MBA Preferred

Organization Wide Competency Assessment Requirements:

All employees will embrace the CCAD mission, vision and values and be responsible for adhering to the core values of the institution, including: Patient’s First, Collaboration, Mutual Respect, Quality, Patient Safety, Integrity, Cultural Sensitivity and Compassion.
All employees are also expected to meet the standards of performance outlined in the Organization Wide Competencies listed below as applied to the position.
Customer Service Orientation includes attitude, behavior, interpersonal skill and problem solving that enable an employee to respond to internal and external customer needs and expectations in a positive manner. Adaptability including teamwork, flexibility needed to fulfill job responsibilities, adapting to changes in work environment and accepting supervisory feedback. Efficiency and Effectiveness includes quantity and quality of desired work, as well as organization skills necessary to perform successfully. Essential Job Requirements includes adherence to all relevant policies, procedures and guidelines affecting the work environment, as well as maintenance of required competencies and communication skills. Managerial Responsibilities includes overall accountability for assigned work group relative to operational goals, personnel requirements and budgetary constraints.

Disclaimer:

The responsibilities described on this job description are intended to describe the general nature and level of work being performed by people assigned to this job. These statements are not intended to be exhaustive of all responsibilities, duties, knowledge, skills and abilities required of employees in the position.
Final determination of a candidate’s qualifications and eligibility to perform the job is at the sole discretion and judgment of the institute/department executive leadership.
]]>Sat, 18 May 2013 05:31:00 GMThttp://www.clevelandclinic-jobs.com/job/Abu-Dhabi-Manager%2C-Payor-Contract-&-Charge-Description-Master-Abu/2246227/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://www.clevelandclinic-jobs.com/job/Abu-Dhabi-Manager%2C-Payor-Contract-&-Charge-Description-Master-Abu/2246227/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Facility: Cleveland Clinic Abu Dhabi
Department:Accounting
Status: Full Time
Hours: 8am 5pm

Job Details:

The position of Denial Management Analyst is responsible for managing the maximization of reimbursement by identifying contractual variances between actual and expected reimbursement from contracted payors with Cleveland Clinic Abu Dhabi (CCAD). This position is also responsible for actively supporting the execution of strategic initiatives, process re-design, root cause analysis, metric/report development and special projects as it relates to denials management.

Duties and Responsibilities:

Evaluates and ensures that all claims denied or underpaid inappropriately by payors are identified, appealed and reversed
Works closely with appropriate departments/areas e.g. HIM/coding and medical team to review and obtain medical documentation required to facilitate denial appeals process
Proactively works with multidisciplinary teams within CCAD to develop procedures to reduce the number of denials received through reporting of denials and education of denial trends.
Works with management on payor contract? interpretation, updating and distribution of correspondence to hospital staff as required.
Compiles, analyzes and reports on data related to underpayments, denials, revenue opportunities and revenue leakage
Categorizes denials based on root cause findings and distributes reports and metrics to applicable management and teams Serves as a resource when necessary for billing and reimbursement issues
Continuously reviews applicable regulations, updates and maintains current knowledge
Performs special audit requests for denials and assists in the writing of appeal letters.
Other duties as assigned

Experience:

Minimum two (2) years recent experience in hospital billing, hospital collections, payor contracting or claims department within a health insurance setting
Experience in managed care contracts, reconciling patient? accounts, and balancing payment transactions against contract rates and terms is strongly desired
Work experience in a Revenue Cycle department start-up desired
Exercise understanding of HAAD’s claims and adjudication rules
Ability to read and interpret medical charts and related documentation
Experience in hospital operations and general understanding of revenue cycle with an emphasis on billing, coding, charge capture and reimbursement methodologies
Keen attention to detail with ability to spot trends and proactively reduce denials
Critical thinker with demonstrated ability to perform root cause analysis, problem solve, prepare and implement action plans and lead improvement initiatives
Strong oral and written communication skills Excellent interpersonal skills and experience interacting with clinicians and financial personnel
Ability to speak and write in English required
Ability to speak and write in Arabic preferred
Proficiency? in the use of PCs and MS Office suite
Ability to adapt to a changing and? dynamic environment
Comfortable working in both individual and team settings
Ability to interpret and implement regulatory standards
Fully embraces the culture of CCAD and the Patients First values

Education Requirements:

Bachelor’s Degree in Health Information Management (HIM), Business, Nursing, Finance or other related healthcare field is required
In the absence of a Bachelor’s degree mentioned above, an equivalent experience of four (4) years working in the same capacity in a hospital, clinic or health insurance company involved in provider claims, denials and appeals will be considered
Certified Medical Reimbursement Specialist (CMRS) certification is preferred

Organization Wide Competency Assessment Requirements:

All employees will embrace the CCAD mission, vision and values and be responsible for adhering to the core values of the institution, including: Patient’s First, Collaboration, Mutual Respect, Quality, Patient Safety, Integrity, Cultural Sensitivity and Compassion.
All employees are also expected to meet the standards of performance outlined in the Organization Wide Competencies listed below as applied to the position.
Customer Service Orientation includes attitude, behavior, interpersonal skill and problem solving that enable an employee to respond to internal and external customer needs and expectations in a positive manner. Adaptability including teamwork, flexibility needed to fulfill job responsibilities, adapting to changes in work environment and accepting supervisory feedback. Efficiency and Effectiveness includes quantity and quality of desired work, as well as organization skills necessary to perform successfully. Essential Job Requirements includes adherence to all relevant policies, procedures and guidelines affecting the work environment, as well as maintenance of required competencies and communication skills. Managerial Responsibilities includes overall accountability for assigned work group relative to operational goals, personnel requirements and budgetary constraints.

Disclaimer:

The responsibilities described on this job description are intended to describe the general nature and level of work being performed by people assigned to this job. These statements are not intended to be exhaustive of all responsibilities, duties, knowledge, skills and abilities required of employees in the position.
Final determination of a candidate’s qualifications and eligibility to perform the job is at the sole discretion and judgment of the institute/department executive leadership.
]]>Wed, 08 May 2013 02:59:00 GMThttp://www.clevelandclinic-jobs.com/job/Abu-Dhabi-Denial-Managment-Analyst-Abu/2472395/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://www.clevelandclinic-jobs.com/job/Abu-Dhabi-Denial-Managment-Analyst-Abu/2472395/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Facility: Cleveland Clinic Abu Dhabi
Department:Accounting
Status: Full Time
Hours: 8am 5pm

Job Details:

The position of Charge Description Master Analyst is responsible for the analysis and maintenance of Cleveland Clinic Abu Dhabi’s (CCAD) Charge Description Master (CDM) database to optimize revenue generation and ensure compliance with Health Authority of Abu Dhabi’s (HAAD) coding guidelines and regulatory standards. This position necessitates the timely review of regulatory guidelines and the implementation of changes when necessary to ensure the integrity of CCAD’s CDM.

Duties and Responsibilities:

Ensures proper maintenance of the CDM and related charge capture processes
Reviews and implements (when necessary) internal requests to update or modify charge codes or descriptions
Monitors the CDM to ensure compliance with HAAD’s initiatives
Validates correctness of CCAD’s system CPT/HCPCS, ICD-9 or ICD-10 or any other healthcare codes and descriptions in place in the United Arab Emirates.
Performs periodic analysis of CPT and HCPCS, DRGs, ICD-9 or ICD-10 or any other healthcare codes and reflects changes that need to be made to the CDM
Ensures that all impacted hospital systems are appropriately updated when changes are implemented in the CDM
Serves as a resource when necessary for billing and reimbursement issues
Continuously reviews regulations, updates and maintains current knowledge
Coordinates with Clinic Administrators and/or clinicians Patient Access, Billing & Coding departments to identify trends and address issues related to appropriate charge capture
Other duties as assigned

Experience:

Minimum two (2) years of recent experience in a health care setting (clinic or hospital) is desired.
Work experience in a Revenue Cycle department start-up or working in setting up a Charge Description Master
Knowledge of coding systems used in healthcare
Exercise an understanding of HAAD’s claims and adjudication rules
Knowledge of medical terminology
Experience in hospital operations and a general understanding of revenue cycle with an emphasis on billing, coding and charge capture
Good understanding of the CDM and its relationship to related areas of Revenue Cycle Management Ability to manage and efficiently complete multiple tasks on time?
Strong oral and written communication skills
Excellent interpersonal skills and experience interacting with clinicians and financial personnel
Strong organizational and time management skills
Critical thinker, resourceful and self-starter
Ability to speak and write in English is required
Ability to speak and write in Arabic is preferred
Proficiency in the use of PCs and MS Office (i.e. MS Word, Excel) suite
Ability to adapt to a changing and dynamic environment
Comfortable working? in both individual and team settings
Ability to interpret and implement? regulatory standard
Fully embraces the culture of CCAD and the Patients First values

Education Requirements:

Bachelor’s Degree in Health Information Management (HIM), Business, Nursing, Finance or other related healthcare field is required
In the absence of a Bachelor’s degree mentioned above, an equivalent experience of four (4) years working in the same capacity in another hospital or clinic will be considered
Certified Professional Coder-Hospital (CPC-H) or Certified Coding? Specialist (CCS) certification is preferred but not required

Organization Wide Competency Assessment Requirements:

All employees will embrace the CCAD mission, vision and values and be responsible for adhering to the core values of the institution, including: Patient’s First, Collaboration, Mutual Respect, Quality, Patient Safety, Integrity, Cultural Sensitivity and Compassion.
All employees are also expected to meet the standards of performance outlined in the Organization Wide Competencies listed below as applied to the position.
Customer Service Orientation includes attitude, behavior, interpersonal skill and problem solving that enable an employee to respond to internal and external customer needs and expectations in a positive manner. Adaptability including teamwork, flexibility needed to fulfill job responsibilities, adapting to changes in work environment and accepting supervisory feedback. Efficiency and Effectiveness includes quantity and quality of desired work, as well as organization skills necessary to perform successfully. Essential Job Requirements includes adherence to all relevant policies, procedures and guidelines affecting the work environment, as well as maintenance of required competencies and communication skills. Managerial Responsibilities includes overall accountability for assigned work group relative to operational goals, personnel requirements and budgetary constraints.

Disclaimer:

The responsibilities described on this job description are intended to describe the general nature and level of work being performed by people assigned to this job. These statements are not intended to be exhaustive of all responsibilities, duties, knowledge, skills and abilities required of employees in the position.
Final determination of a candidate’s qualifications and eligibility to perform the job is at the sole discretion and judgment of the institute/department executive leadership.
]]>Wed, 08 May 2013 02:59:00 GMThttp://www.clevelandclinic-jobs.com/job/Abu-Dhabi-Charge-Description-Master-Analyst-Abu/2472407/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://www.clevelandclinic-jobs.com/job/Abu-Dhabi-Charge-Description-Master-Analyst-Abu/2472407/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Reference Title
HR Use Only: RN Endoscopy
Hospital: Cleveland Clinic Florida
Facility: CLEVELAND CLINIC FLORIDA
Department: ENDOSCOPY
Job Code: 000624
Pay Grade: 16
Schedule: Full Time
Shift: 12-Hour Shifts
Hours: 6:00am-6:30pm
Job Details:

GENERAL SUMMARY

Under the guidance and direction of the Director, the individual is skilled in the application of the Endoscopic nursing modalities for patients undergoing Endoscopy procedures. Supports the philosophy of Cleveland Clinic Hospital and the Endoscopy Unit.


MINIMUM QUALIFICATIONS:

A. Education, Knowledge, Skills and Abilities

Minimum: Current Florida Registered Nurse License: Current BLS and ACLS provider card

Preferred: Graduate of approved RN program; SGNA member

B. Required Length and Type of Experience

Minimum one year experience in an acute care hospital setting; Prefer six months minimum in Endoscopy

C. Required Licensure, Certification or Registry

Minimum: Current Florida Registered Nurse License: Current BLS and ACLS certification required.

Preferred: Graduate of approved RN program; SGNA member

PRINCIPLE DUTIES AND RESPONSIBILITIES:

1.

Meets and tries to exceed the needs of all patients; 100% patient satisfaction

2.

Works with team members to improve customer satisfaction;

3.

Demonstrates flexibility/adaptability to work-process changes;

4.

Makes appropriate decisions and actions to solve problems

5.

Looks for cost saving ideas; makes full use of resources;

6.

Turns high customer satisfaction into positive bottom line results

7.

Meets/exceeds expectations for volume, timeliness and quality

8.

Skill in physiological/psychological/social assessment as evidenced by documentation

9.

Formulates plan of care with respect to initial assessment, discharge planning

10.

Address safety issues via incident report; Complies with safety standards

11.

Problem solves potential patient safety concerns with staff, patient, and family members

12.

Provides medications, IV solutions within prescribed practice/guidelines (5 rights)

13.

Accurate completion of documentation on patient records

14.

Accurate completion of data collection forms

15.

Utilizes opportunity for teaching to team members, patients and family

16.

Appropriately documents differences in approaches to care among the age groups

17.

Speaks slowly, using clear and simple terms, to explain procedures

18.

Interacts with patients based on the level of psychological development

19.

Displays sensitivity to patient privacy

20.

Supports Performance Improvement activities through documentation record

21.

Provides patient education as evidenced by the discharge record/documentation

22.

Provides discharge education based on pt condition, treatment, and care goals

23.

Utilizes appropriate communication skill, based on the pts developmental skills

24.

Assures that pt and family receives periodic status of physician/procedure delays

25.

Exercises caution in handling equipment to minimize the need for repairs

26.

Assures that equipment is stored to proper location after use

27.

Prepares and labels specimens according to departmental/hospital policy

28.

Initiates repair call for malfunctioning equipment

29.

Keeps procedure rooms stocked and supplies readily available

30.

Properly cleans and disinfects endoscopes and supplies

31.

Prepares accurate and legible documentation, including charge records

32.

Assists in preparing pt for procedures to keep schedule flowing

33.

Provides direct pt care/MD assistance with demonstrated competency in all GI areas

34.

Utilizes appropriate problem solving skills

35.

Observes and reports and safety issues to the Director

36.

Collaborates with the Director to assure appropriate staff coverage based on pt census

37.

Adheres to infection control guidelines and practices

Category: RN/LPN/APN/Ambulatory/Other Nursing

]]>Thu, 16 May 2013 02:59:00 GMThttp://www.clevelandclinic-jobs.com/job/WESTON-RN-Endoscopy-Job-FL-33326/2489828/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://www.clevelandclinic-jobs.com/job/WESTON-RN-Endoscopy-Job-FL-33326/2489828/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Reference Title
HR Use Only:
Hospital: Cleveland Clinic Florida
Facility: CLEVELAND CLINIC FLORIDA
Department: ENDOSCOPY
Job Code: 000624
Pay Grade: 16
Schedule: Full Time
Shift: Days + Call
Hours: Flexible
Job Details:

GENERAL SUMMARY

Under the guidance and direction of the Director, the individual is skilled in the application of the Endoscopic nursing modalities for patients undergoing Endoscopy procedures. Supports the philosophy of Cleveland Clinic Hospital and the Endoscopy Unit.


MINIMUM QUALIFICATIONS:

A. Education, Knowledge, Skills and Abilities

Minimum: Current Florida Registered Nurse License: Current BLS and ACLS provider card

Preferred: Graduate of approved RN program; SGNA member

B. Required Length and Type of Experience

Minimum one year experience in an acute care hospital setting; Prefer six months minimum in Endoscopy

C. Required Licensure, Certification or Registry

Minimum: Current Florida Registered Nurse License: Current BLS and ACLS certification required.

Preferred: Graduate of approved RN program; SGNA member

PRINCIPLE DUTIES AND RESPONSIBILITIES:

1.

Meets and tries to exceed the needs of all patients; 100% patient satisfaction

2.

Works with team members to improve customer satisfaction;

3.

Demonstrates flexibility/adaptability to work-process changes;

4.

Makes appropriate decisions and actions to solve problems

5.

Looks for cost saving ideas; makes full use of resources;

6.

Turns high customer satisfaction into positive bottom line results

7.

Meets/exceeds expectations for volume, timeliness and quality

8.

Skill in physiological/psychological/social assessment as evidenced by documentation

9.

Formulates plan of care with respect to initial assessment, discharge planning

10.

Address safety issues via incident report; Complies with safety standards

11.

Problem solves potential patient safety concerns with staff, patient, and family members

12.

Provides medications, IV solutions within prescribed practice/guidelines (5 rights)

13.

Accurate completion of documentation on patient records

14.

Accurate completion of data collection forms

15.

Utilizes opportunity for teaching to team members, patients and family

16.

Appropriately documents differences in approaches to care among the age groups

17.

Speaks slowly, using clear and simple terms, to explain procedures

18.

Interacts with patients based on the level of psychological development

19.

Displays sensitivity to patient privacy

20.

Supports Performance Improvement activities through documentation record

21.

Provides patient education as evidenced by the discharge record/documentation

22.

Provides discharge education based on pt condition, treatment, and care goals

23.

Utilizes appropriate communication skill, based on the pts developmental skills

24.

Assures that pt and family receives periodic status of physician/procedure delays

25.

Exercises caution in handling equipment to minimize the need for repairs

26.

Assures that equipment is stored to proper location after use

27.

Prepares and labels specimens according to departmental/hospital policy

28.

Initiates repair call for malfunctioning equipment

29.

Keeps procedure rooms stocked and supplies readily available

30.

Properly cleans and disinfects endoscopes and supplies

31.

Prepares accurate and legible documentation, including charge records

32.

Assists in preparing pt for procedures to keep schedule flowing

33.

Provides direct pt care/MD assistance with demonstrated competency in all GI areas

34.

Utilizes appropriate problem solving skills

35.

Observes and reports and safety issues to the Director

36.

Collaborates with the Director to assure appropriate staff coverage based on pt census

37.

Adheres to infection control guidelines and practices

Category: RN/LPN/APN/Ambulatory/Other Nursing

]]>Tue, 14 May 2013 00:00:00 GMThttp://www.clevelandclinic-jobs.com/job/WESTON-REGISTERED-NURSE-SPECIALTY-Job-FL-33326/2596662/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://www.clevelandclinic-jobs.com/job/WESTON-REGISTERED-NURSE-SPECIALTY-Job-FL-33326/2596662/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Reference Title
HR Use Only:
Hospital: Cleveland Clinic Florida
Facility: CLEVELAND CLINIC FLORIDA
Department: NURSING ADMINISTRATION
Job Code: 000186
Pay Grade: 6
Schedule: PRN
Shift: 12-Hour Shifts
Hours: 7a-7p
Job Details:

GENERAL SUMMARY

The Patient Care Technician is an associate that performs duties to help promote comfort and provide assistance to the nursing staff. The member is directly responsible for the completion of delegated duties and responsibilities as a part of the patient care team. The Patient Care Technician transports patients by wheelchair, bed or stretcher to and from the department and nursing units under the direct supervision of an RN. The member would perform the functions of a certified Nurse Assistant to help promote patient comfort for all classification of patients including adolescents; young adults; middle adults; and the elderly. Provides assistance to nursing staff as well as performing EKG and phlebotomy responsibilities as directed.

A. Education, Knowledge, Skills and Abilities

High School Diploma or equivalent; Florida Certified Nursing Assistant required; Current BLS certification required.

B. Required Length and Type of Experience

Minimum: 1-year experience in a hospital setting. Strong follow-through and understanding of the principles of universal precautions; knowledge and demonstration service behaviors to promote a positive patient experience.

C. Required Licensure, Certification or Registry

High School Diploma or equivalent; C.N.A. required; Current BLS certification required.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

1. Attends to patient and family’s immediate needs and problems by acknowledging and providing required attention.

2. Assists the patient with activities of daily living, including dressing, bathing, and hygiene needs.

3. Carries out nursing orders according to established policies and procedures.

4. Reports all pertinent information regarding patient's condition to the appropriate nursing staff.

5. Assists in providing patients with nutritional needs as per physician order; assists patients with tray set-up and feeding as needed.

6. Makes follow up phone calls to patients as directed by RN.

7. Takes report from off-going shift using report sheet; performs walking rounds.

8. Helps maintain orderliness and appearance of the unit; keeps work area clean and tidy at all times.

9. Organizes and prioritizes workload. Establish priorities by determining order of importance of task to be performed.

10. Completes work assignments within agreed upon time frame. Follows up with person who delegated the work assignment.

11. Uses available resources, both personal and equipment when needed.

12. Shows initiative to, identify and perform tasks that require completion.

13. Is attentive when giving direction and follows through work with minimum guidance and supervision.

14. Demonstrates interest in promoting teamwork to accomplish goal by working together cooperatively with other team members.

15. Restocks necessary supplies on a daily basis and as needed.

16. Transports patients on stretchers and beds with side rails up on both sides to ensure patient safety.

17. Locks wheels of wheelchairs, beds and stretchers when transferring patients to and from.

18. Follows the appropriate channels of communication and chain of command as appropriate.

19. Documents care provided on the medical record as appropriate.

20. Interacts with the Food and Nutrition Services to maintain an adequate supply of nourishment for the patients.

21. Interacts with the Environmental Department to insure an adequate supply of clean linen or daily patient care.

22. Orders supplies from Central Supply to keep the par levels with an acceptable range. Picks up supplies from Central Supply as needed.

23. Provides patients with hygiene, nutritional needs, ambulation, toileting, and linen changes.

24. Provides patients with respect, dignity, and privacy at all times.

25. Collects and transports specimens as directed and in accordance with hospital policy.

26. Provides RN/LPN with accurate and timely intake/output data, vital signs, blood glucose results and other data as assigned. Notes changes from prior measurement and communicates accordingly.

27. Responds to call lights within a maximum of FIVE minutes or communicates inability to do so to assure the response target is met.

28. Reports patient needs to RN/LPN immediately. If primary nurse is not available the PCT makes the Clinical Shift Manager or Relief Charge Nurse aware.

29. Demonstrates the ability to obtain vital signs and reports results to RN/LPN in a timely manner. Notes changes from prior measurement and communicates accordingly.

30. Treats all customers including other members of the healthcare team with courtesy and respect.

31. Assists in the removal of equipment (I.e. IV pumps, commodes, PAS) in preparation for room cleaning.

D. CCF ORGANIZATIONAL-WIDE COMPETENCY ASSESSMENT REQUIREMENTS:

All employees are expected to meet the standards of performance outlined in the Organizational-Wide Competencies listed below as applied to the position:

Age Specific: is cognizant and demonstrates ability to alter communication patterns related to patient’s age and developmental level.

World Class Service Orientation:


- Demonstrates courteous, polite, friendly and cooperative behaviors toward others.


- Supports and participates in activities that promote customer satisfaction.


- Utilizes approved hospital scripts. Courteously answers the telephone utilizing approved script (department, name and "How can I help you").


- Assists in answering call lights when on the nursing units (includes ancillary and non-patient care personnel). Answers call lights within 4 rings.


- Acknowledges patients/guests/others immediately upon entering the department/work area.


- Communicates and follows the organizational chain of command for notification of patient care/service issues, when appropriate. (Calls are answered within 4 rings.)


- Attitude: Chooses to have a positive attitude every day.


- Customer waiting: Updates waiting patient/family per protocol. (Scheduled visit every 10 minutes, unscheduled every 30 minutes.

Adaptability:


- Exhibits good communication and listening skills. Speaks clearly, actively listens.


- Able to work with diverse populations (patient, staff, physicians) under difficult and stressful situations. Supports the team approach. Committed to Customer Service standards.


- Encourages patients and family members to ask questions. Avoids jargon.


- Teamwork: Understands and supports the needs of individuals in other departments, works as a team to achieve mutual goals. Offers assistance and promptly responds to requests (patient, physician, manager and others).


- Performs any other duties or responsibilities that may be assigned.


- Carries Spectralink phone at all times. Updates patient boards with numbers. (Appropriate personnel)


- Attends 90% of all staff meetings.


- Participates in coordination/delivery of approved Facility events.

Efficiency and Effectiveness:


- Offers suggestions for departmental and/or hospital-wide performance/process improvement. Intervenes to correct problems (patient & system) as they occur. Notifies manager/director of actions and outcome. Participates in the performance/process improvement process.


- Completes required logs and quality controls as per hospital/department requirements (crash cart, 24 hour chart check, narcotic count, point of care testing, etc.).


- Work Habits: Readily accepts work assignments in a positive manner. Performs work that is accurate, neat and consistent. Documentation is legible.


- Safety: Keeps work area neat and maintains equipment in accordance with health and safety codes. Uses Standard precautions in all patient contacts. Provides a safe environment for patients/family & visitors, and reports safety issues and equipment failures appropriately.


- Confidentiality: Sensitive information including, but not limited to, patient records, charts, hospital documents and employee information is kept confidential without exception, according to HIPAA guidelines.


- Ensures that the rights of all patients are respected and maintained by allowing for privacy, cultural diversity and dignity in the provision of care.


- Demonstrates organizational skills in the form of prioritization and time management.

Essential Job Requirements:


- Policies/Procedures: Is aware of and follows all hospital, corporate, regional, and departmental policies and procedures.


- Appearance: Projects a professional image, follows the hospital dress code policy and/or department requirements. Wears hospital ID badge at all times on duty.


- Attendance: Employee reports to work each regularly scheduled work day. Does not take advantage of sick time. (To score a 3, employee must have no absences for the year).


- Punctuality: Clocks in by the scheduled start time of the shift & is ready for work. Continues working until scheduled departure time. Leaves as scheduled unless overtime is approved by supervisor.

Managerial Responsibilities:


- Makes suggestions to reduce waste.


- Ensures that personnel and supplies of the organization are used in a cost effective manner. Identifies cost saving strategies for department/hospital.


- Submits accurate and timely hospital charges for department/hospital.


- Offers opinions and information that reflect positively on Cleveland Clinic Hospital.


- Will take the time to speak with an employee (privately) if they observe or overhear that an employee is not being an ambassador of the hospital.


- Understands how individual job performance affects department and hospital growth.


- Identifies and communicates opportunities to improve service or care.


- Participates in hospital/departmental committees to improve service and streamline organizational processes.

NOTE: The above stated duties are intended to outline those functions typically performed by individuals assigned to this classification. This description of duties is not intended to be all inclusive or to limit the discretionary authority of supervisors to assign other tasks of similar nature or level of responsibility.

Physical Requirements

The position requires a considerate amount of physical work not to exceed 50 pounds. Any workload exceeding 50 pounds will require assistance. The individual will be required to pull up or re-position patients in bed, lift supplies, place equipment or supports, and push beds throughout the hospital. The individual must be able to bend over to perform certain duties such as check chest tube drainage, check urine output, etc. The individual must be able to quickly maneuver throughout halls, stairways and patient rooms in response to hospital emergencies. Interpretation of environmental input requires visual and auditory skills. In the event there is a need to evacuate the building, heavy lifting will be required to carry patients to safety.

Mental Demands

Ability to work at a fast pace and to prioritize multiple assignments/projects and respond to numerous requests; ability to resolve conflicts among staff and to work collaboratively with department director, physicians and other members of the healthcare team; ability to ensure operational efficiency; ability to problem solve and make decisions; ability to exercise self control and tolerate stress when dealing with multiple requests and/or conflicting demands from multiple customers.

Special Demands

Essential Sensory requirement - ability to visually assess patients and implement plan of care. Essential Technical/Motor Skill - finger dexterity and eye/hand coordination are necessary when charting, using equipment, and providing direct patient care.

Category: Nursing Support/Patient Services

]]>Thu, 02 May 2013 03:00:00 GMThttp://www.clevelandclinic-jobs.com/job/WESTON-Patient-Care-Tech-CCFSR-Job-FL-33326/2075336/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://www.clevelandclinic-jobs.com/job/WESTON-Patient-Care-Tech-CCFSR-Job-FL-33326/2075336/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Reference Title
HR Use Only:
Hospital: Cleveland Clinic Florida
Facility: CLEVELAND CLINIC FLORIDA
Department: NURSING ADMINISTRATION
Job Code: 000186
Pay Grade: 6
Schedule: PRN
Shift: 12-Hour Shifts
Hours: 7p-7a
Job Details:

GENERAL SUMMARY

The Patient Care Technician is an associate that performs duties to help promote comfort and provide assistance to the nursing staff. The member is directly responsible for the completion of delegated duties and responsibilities as a part of the patient care team. The Patient Care Technician transports patients by wheelchair, bed or stretcher to and from the department and nursing units under the direct supervision of an RN. The member would perform the functions of a certified Nurse Assistant to help promote patient comfort for all classification of patients including adolescents; young adults; middle adults; and the elderly. Provides assistance to nursing staff as well as performing EKG and phlebotomy responsibilities as directed.

A. Education, Knowledge, Skills and Abilities

High School Diploma or equivalent; Florida Certified Nursing Assistant required; Current BLS certification required.

B. Required Length and Type of Experience

Minimum: 1-year experience in a hospital setting. Strong follow-through and understanding of the principles of universal precautions; knowledge and demonstration service behaviors to promote a positive patient experience.

C. Required Licensure, Certification or Registry

High School Diploma or equivalent; C.N.A. required; Current BLS certification required.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

1. Attends to patient and family’s immediate needs and problems by acknowledging and providing required attention.

2. Assists the patient with activities of daily living, including dressing, bathing, and hygiene needs.

3. Carries out nursing orders according to established policies and procedures.

4. Reports all pertinent information regarding patient's condition to the appropriate nursing staff.

5. Assists in providing patients with nutritional needs as per physician order; assists patients with tray set-up and feeding as needed.

6. Makes follow up phone calls to patients as directed by RN.

7. Takes report from off-going shift using report sheet; performs walking rounds.

8. Helps maintain orderliness and appearance of the unit; keeps work area clean and tidy at all times.

9. Organizes and prioritizes workload. Establish priorities by determining order of importance of task to be performed.

10. Completes work assignments within agreed upon time frame. Follows up with person who delegated the work assignment.

11. Uses available resources, both personal and equipment when needed.

12. Shows initiative to, identify and perform tasks that require completion.

13. Is attentive when giving direction and follows through work with minimum guidance and supervision.

14. Demonstrates interest in promoting teamwork to accomplish goal by working together cooperatively with other team members.

15. Restocks necessary supplies on a daily basis and as needed.

16. Transports patients on stretchers and beds with side rails up on both sides to ensure patient safety.

17. Locks wheels of wheelchairs, beds and stretchers when transferring patients to and from.

18. Follows the appropriate channels of communication and chain of command as appropriate.

19. Documents care provided on the medical record as appropriate.

20. Interacts with the Food and Nutrition Services to maintain an adequate supply of nourishment for the patients.

21. Interacts with the Environmental Department to insure an adequate supply of clean linen or daily patient care.

22. Orders supplies from Central Supply to keep the par levels with an acceptable range. Picks up supplies from Central Supply as needed.

23. Provides patients with hygiene, nutritional needs, ambulation, toileting, and linen changes.

24. Provides patients with respect, dignity, and privacy at all times.

25. Collects and transports specimens as directed and in accordance with hospital policy.

26. Provides RN/LPN with accurate and timely intake/output data, vital signs, blood glucose results and other data as assigned. Notes changes from prior measurement and communicates accordingly.

27. Responds to call lights within a maximum of FIVE minutes or communicates inability to do so to assure the response target is met.

28. Reports patient needs to RN/LPN immediately. If primary nurse is not available the PCT makes the Clinical Shift Manager or Relief Charge Nurse aware.

29. Demonstrates the ability to obtain vital signs and reports results to RN/LPN in a timely manner. Notes changes from prior measurement and communicates accordingly.

30. Treats all customers including other members of the healthcare team with courtesy and respect.

31. Assists in the removal of equipment (I.e. IV pumps, commodes, PAS) in preparation for room cleaning.

D. CCF ORGANIZATIONAL-WIDE COMPETENCY ASSESSMENT REQUIREMENTS:

All employees are expected to meet the standards of performance outlined in the Organizational-Wide Competencies listed below as applied to the position:

Age Specific: is cognizant and demonstrates ability to alter communication patterns related to patient’s age and developmental level.

World Class Service Orientation:


- Demonstrates courteous, polite, friendly and cooperative behaviors toward others.


- Supports and participates in activities that promote customer satisfaction.


- Utilizes approved hospital scripts. Courteously answers the telephone utilizing approved script (department, name and "How can I help you").


- Assists in answering call lights when on the nursing units (includes ancillary and non-patient care personnel). Answers call lights within 4 rings.


- Acknowledges patients/guests/others immediately upon entering the department/work area.


- Communicates and follows the organizational chain of command for notification of patient care/service issues, when appropriate. (Calls are answered within 4 rings.)


- Attitude: Chooses to have a positive attitude every day.


- Customer waiting: Updates waiting patient/family per protocol. (Scheduled visit every 10 minutes, unscheduled every 30 minutes.

Adaptability:


- Exhibits good communication and listening skills. Speaks clearly, actively listens.


- Able to work with diverse populations (patient, staff, physicians) under difficult and stressful situations. Supports the team approach. Committed to Customer Service standards.


- Encourages patients and family members to ask questions. Avoids jargon.


- Teamwork: Understands and supports the needs of individuals in other departments, works as a team to achieve mutual goals. Offers assistance and promptly responds to requests (patient, physician, manager and others).


- Performs any other duties or responsibilities that may be assigned.


- Carries Spectralink phone at all times. Updates patient boards with numbers. (Appropriate personnel)


- Attends 90% of all staff meetings.


- Participates in coordination/delivery of approved Facility events.

Efficiency and Effectiveness:


- Offers suggestions for departmental and/or hospital-wide performance/process improvement. Intervenes to correct problems (patient & system) as they occur. Notifies manager/director of actions and outcome. Participates in the performance/process improvement process.


- Completes required logs and quality controls as per hospital/department requirements (crash cart, 24 hour chart check, narcotic count, point of care testing, etc.).


- Work Habits: Readily accepts work assignments in a positive manner. Performs work that is accurate, neat and consistent. Documentation is legible.


- Safety: Keeps work area neat and maintains equipment in accordance with health and safety codes. Uses Standard precautions in all patient contacts. Provides a safe environment for patients/family & visitors, and reports safety issues and equipment failures appropriately.


- Confidentiality: Sensitive information including, but not limited to, patient records, charts, hospital documents and employee information is kept confidential without exception, according to HIPAA guidelines.


- Ensures that the rights of all patients are respected and maintained by allowing for privacy, cultural diversity and dignity in the provision of care.


- Demonstrates organizational skills in the form of prioritization and time management.

Essential Job Requirements:


- Policies/Procedures: Is aware of and follows all hospital, corporate, regional, and departmental policies and procedures.


- Appearance: Projects a professional image, follows the hospital dress code policy and/or department requirements. Wears hospital ID badge at all times on duty.


- Attendance: Employee reports to work each regularly scheduled work day. Does not take advantage of sick time. (To score a 3, employee must have no absences for the year).


- Punctuality: Clocks in by the scheduled start time of the shift & is ready for work. Continues working until scheduled departure time. Leaves as scheduled unless overtime is approved by supervisor.

Managerial Responsibilities:


- Makes suggestions to reduce waste.


- Ensures that personnel and supplies of the organization are used in a cost effective manner. Identifies cost saving strategies for department/hospital.


- Submits accurate and timely hospital charges for department/hospital.


- Offers opinions and information that reflect positively on Cleveland Clinic Hospital.


- Will take the time to speak with an employee (privately) if they observe or overhear that an employee is not being an ambassador of the hospital.


- Understands how individual job performance affects department and hospital growth.


- Identifies and communicates opportunities to improve service or care.


- Participates in hospital/departmental committees to improve service and streamline organizational processes.

NOTE: The above stated duties are intended to outline those functions typically performed by individuals assigned to this classification. This description of duties is not intended to be all inclusive or to limit the discretionary authority of supervisors to assign other tasks of similar nature or level of responsibility.

Physical Requirements

The position requires a considerate amount of physical work not to exceed 50 pounds. Any workload exceeding 50 pounds will require assistance. The individual will be required to pull up or re-position patients in bed, lift supplies, place equipment or supports, and push beds throughout the hospital. The individual must be able to bend over to perform certain duties such as check chest tube drainage, check urine output, etc. The individual must be able to quickly maneuver throughout halls, stairways and patient rooms in response to hospital emergencies. Interpretation of environmental input requires visual and auditory skills. In the event there is a need to evacuate the building, heavy lifting will be required to carry patients to safety.

Mental Demands

Ability to work at a fast pace and to prioritize multiple assignments/projects and respond to numerous requests; ability to resolve conflicts among staff and to work collaboratively with department director, physicians and other members of the healthcare team; ability to ensure operational efficiency; ability to problem solve and make decisions; ability to exercise self control and tolerate stress when dealing with multiple requests and/or conflicting demands from multiple customers.

Special Demands

Essential Sensory requirement - ability to visually assess patients and implement plan of care. Essential Technical/Motor Skill - finger dexterity and eye/hand coordination are necessary when charting, using equipment, and providing direct patient care.

Category: Nursing Support/Patient Services

]]>Sat, 04 May 2013 02:59:00 GMThttp://www.clevelandclinic-jobs.com/job/WESTON-Patient-Care-Tech-CCFSR-Job-FL-33326/2133335/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://www.clevelandclinic-jobs.com/job/WESTON-Patient-Care-Tech-CCFSR-Job-FL-33326/2133335/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS