Job Details:

This position is responsible for managing communications to supports institutional priorities, executive/special projects and crisis Communications throughout CCAD.

Duties and Responsibilities:

- Researches, strategizes and proactively garners media opportunities with a priority on national media
- Proactively builds and fosters relationships with internal CCAD departments or national, international and local broadcast / print media
- Develops, writes and researches internal communications and / or press materials, news releases, Media & Public Relations advisories, pitch letters and press kits
- Oversees and coordinates all national broadcast / print outreach or internal communications on behalf of CCAD
- Develops messaging and trains key clinical and institutional spokespeople for external events and media interviews
- Manages Corporate Communications team professionals and develops annual key performance indicators for team members
- Mentors and provides growth and learning opportunities for staff
- Other duties as assigned

Experience:

- Minimum of five (5) years’ experience in media relations, public relations or communications is required.
- Good understanding and / or prior experience with pitching or influencing national media outlets is required.
- Strong problem-solving skills and ability to develop creative solutions
- Strong oral and written communication skills
- Ability to speak and write in English is required
- Ability to speak and write in both English and Arabic is preferred
- Health care industry experience is preferred

Education Requirements:

- Bachelor’s degree in Business Administration or Public Relations, Communications, Journalism, or related field is required
- Master’s degree in Business Administration or Public Relations, Communications, Journalism, or related is preferred

Organization Wide Competency Assessment Requirements:

All employees will embrace the CCAD mission, vision and values and be responsible for adhering to the core values of the institution, including: Patient’s First, Collaboration, Mutual Respect, Quality, Patient Safety, Integrity, Cultural Sensitivity and Compassion.
All employees are also expected to meet the standards of performance outlined in the Organization Wide Competencies listed below as applied to the position.
Customer Service Orientation includes attitude, behavior, interpersonal skill and problem solving that enable an employee to respond to internal and external customer needs and expectations in a positive manner. Adaptability including teamwork, flexibility needed to fulfill job responsibilities, adapting to changes in work environment and accepting supervisory feedback. Efficiency and Effectiveness includes quantity and quality of desired work, as well as organization skills necessary to perform successfully. Essential Job Requirements includes adherence to all relevant policies, procedures and guidelines affecting the work environment, as well as maintenance of required competencies and communication skills. Managerial Responsibilities includes overall accountability for assigned work group relative to operational goals, personnel requirements and budgetary constraints.

Disclaimer:

The responsibilities described on this job description are intended to describe the general nature and level of work being performed by people assigned to this job. These statements are not intended to be exhaustive of all responsibilities, duties, knowledge, skills and abilities required of employees in the position.
Final determination of a candidate’s qualifications and eligibility to perform the job is at the sole discretion and judgment of the institute/department executive leadership.
]]>Tue, 30 Apr 2013 03:00:00 GMThttp://www.clevelandclinic-jobs.com/job/Abu-Dhabi-Manager%2C-Corporate-Communications/2207487/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://www.clevelandclinic-jobs.com/job/Abu-Dhabi-Manager%2C-Corporate-Communications/2207487/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Reference Title
HR Use Only:
Hospital: Cleveland Clinic Florida
Facility: CLEVELAND CLINIC FLORIDA
Department: RADIOLOGY
Job Code: 000670
Pay Grade: 12
Schedule: Full Time
Shift: Days
Hours: 8am 5pm
Job Details:

GENERAL SUMMARY

This position is responsible for ensuring the efficiency of patient processing and throughput for the Radiology Department. This supervisor has direct involvement with the staff, patients/visitors, physicians, residents/fellows, and nurses of many departments.

The Senior Office Coordinator also ensures the clerical office staff performs daily duties including, but not limited to, answering the phone and triaging calls, scheduling appointments / diagnostic testing and/or surgical procedures, obtaining referral / authorizations, maintaining physician(s) calendars.

This position supports the Department Chair and Vice Chairman, and other similarly designated staff such as the current 9 Radiologists, 3 Interventional Radiologists, the Radiology Director and Assistant Director, Modality Supervisors & Radiology Nurses. Performs secretarial and administrative support of a complex and sensitive nature, functions as a liaison with inter and intra organizational units, outside organizations and individuals. Manages special functions, units or projects and programs for department and Radiologists. Performs duties while remaining sensitive to the cultural diversity of patients and visitors needs and concerns. Some of these duties are as follows:

PRINCIPLE DUTIES AND RESPONSIBILITIES:

1. Secretarial and administrative support of 15 (In July 2012) radiologists and assist in their requests

2. Provides administrative support to the department, performs other related duties as assigned (i.e. Modality Supervisors, Nurses, Director, Assistant Director)

3. Responsible for scheduling ALL of Outpatient Interventional Radiology procedures for 3 interventional radiologists.

a. This entails: Patient contact via in person or on phone to coordinate outpatient procedure.

b. Gathering patient information, labs, orders and/or insurance verifications.

c. Delivering patient information to Interventional Radiologist to examine and approve the procedure needing to be scheduled.

d. Once approved, following up with patient to coordinate appointment. Discussing patient information, procedure information, details on procedure, prep and instructions for procedure while maintaining HIPPA compliance.

4. Meeting with patients and Coordinating Uterine Artery Embolizations and IR consultations this includes verifying demographics and insurance information, obtaining referral/authorization, entering daily clinic charges and other duties associated with front desk functions.

5. Maintain and store patient shadow files for Uterine Artery Embolizations consults and follow up with them at 6 months and 1 year post UAE.

6. Take the patient through the entire UAE process from consultation, scheduling, insurance, communication, procedure and recovery

7. Meet with and Coordinate appointments with Radiology Vendors

8. Schedule Radiology Vendors for lunch meetings including scheduling rooms and providing food for the meeting and clean-up

9. Meet / Assist rotating residents and medical students with rotations done in Radiology including daily assignments in radiology and their final evaluation review

10. Responsible and coordinating new radiologist hires and facilitating everything they will need to perform their job (i.e. phone, pager, lab coats, business cards, office supplies, department information, office set up, etc)

11. Maintain up to date medical records for all radiologist that have done any sort of procedure that was not completed correctly in chart

12. Respond to the needs of the department by accepting assignments that may not be related to my job’s primary responsibilities (i.e.: Director, Assistant Director, Modality Supervisors)

13. Various PowerPoint/Excel presentations for radiologist conferences representing CCF

14. Scheduling Radiologists depositions

15. Type letters / correspondence as requested throughout the Radiology department

16. Coordinate travel arrangements with American Express travel and other sites to facilitate travel for the entire department travel

17. Expenses / reimbursement for entire radiology department

18. Give minimal support to E-Radiology in conjunction with the foundation

19. Maintain utmost confidentiality on all records and information handled, received or produced information and maintain high level of integrity and professionalism

20. Handle inquiries, research patient issues, problem solving professionally and in a timely manner “expedite resolutions”

21. Clinic mail – distribution and corresponding appropriately

22. Electronic mail

23. Respond to inquiries (i.e. patients, internal & external physicians) / forward to appropriate individuals for the entire Radiology department

24. Patient / doctor inquiries and forward to appropriate radiologists meetings

25. Schedule monthly radiology staff meetings

26. Scheduling, food and reserving room for monthly CTA, Cardiac Journal Club, GI, CRS and Vascular Conferences (in conjunction with the appropriate departments) held monthly

27. Maintain confidential radiologist files which include licenses, CME credits, DEA licenses, CV’s etc.

28. Assisting Chairman with checking and distribute monthly on call/work schedule and cardiac schedule

29. Communicating with operators and each modality on call/work schedule for changes

30. Incoming calls for the Radiologist and/or phone messages.

31. Ordering Staples supplies for both the department and staff radiologists

32. Maintain Lab coats for radiologist (drop and pick up) and ordering for incoming radiologists.

33. Oversees registration procedures, including insurance verifications and authorizations, to ensure timely and accurate registration.

34. Maintains close working relationship with the physicians and nurse manager of the respective pod to resolve problems and ensure adherence to quality and performance standards.

35. Responds to patient concerns/complaints in a timely manner. Identifies problems, finds resolutions, and notifies Manager and/or Administration when necessary, to provide excellent customer service.

36. Complies with and supports all internal policies, CCF initiatives, and activities to ensure the effective utilization of department resources and the ongoing success of daily operations.

37. Able to establish priorities, and determine order of importance on a daily basis with minimal guidance required

38. Reviews and/or orders necessary office and/or medical supplies while staying within budgetary limits.

39. Is responsible for working the following reports:

Ø Express Registration report (identifies if we could have captured patient as part of Express Registration program based on certain criteria)

Ø Auth Pending report (shows all appointments for the month that have authorization status as pending)

Ø Hold report (shows claims holding for correction prior to submission)

Ø Tape Error report (shows Signature registration errors)

Ø ORIS to Signature report (compares the OR schedule to the physician’s schedule)

Ø Unverified Check-in Appointments report (verifies whether the verification code is correct)

Ø Desk Verification report (verifies insurance matches patient)

40. Performs other related duties as assigned.

Category: Clerical/Administrative Support

]]>Tue, 30 Apr 2013 00:00:00 GMThttp://www.clevelandclinic-jobs.com/job/WESTON-SENIOR-OFFICE-COORDINATOR-CLERICAL-Job-FL-33326/2573668/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://www.clevelandclinic-jobs.com/job/WESTON-SENIOR-OFFICE-COORDINATOR-CLERICAL-Job-FL-33326/2573668/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS