http://www.clevelandclinic-jobs.com/feeds/customer-service-Cleveland-OH-jobs/ Custom RSS Feed for customer-service-Cleveland-OH-jobs Wed, 22 May 2013 09:27:56 GMT en-us /sites/clevelandclinic/images/CC_banner.jpg http://www.clevelandclinic-jobs.com/feeds/customer-service-Cleveland-OH-jobs/ 720
Reference Title
HR Use Only: Coordinator III - Multiple Sclerosis/Mellen Dept.
Hospital: Cleveland Clinic Main Campus & Family Health Centers
Facility: CLEVELAND CLINIC FOUNDATION (MAIN CAMPUS)
Department: MULT SCLEROSIS/MELLEN
Job Code: U20005
Pay Grade: 10
Schedule: Full Time
Shift: Days
Hours: 8am-5pm
Job Details: - High School Diploma or equivalent Required.

Summary: Coordinates all support and clerical activities for department. Supports internal clients and functions as liaison with external clients.

Job Responsibilities: Collects, maintains and develops reports; schedule, budget, staff , PTO and patient information reports. Assists with the coordination of various department activities by distributing reports, facilitating analysis and reporting information. Coordinates various activities and provides customer support to internal and external customers. Prepares, provides analysis and implements special studies and projects. Other duties as assigned.

Education: High School Diploma or GED.

Experience: Minimum of five years office experience. Minimum five years experience coordinating and assisting with management functions and special projects; proficient with spreadsheets, word processing and database software.

Licensure/Certification/Registration: None required.

Physical Requirements: Manual dexterity sufficiently to operate CRT and other basic office equipment. Occasional lifting or carrying of up to 25 pounds.

Category: Clerical/Administrative Support

]]>Wed, 08 May 2013 00:00:00 GMThttp://www.clevelandclinic-jobs.com/job/CLEVELAND-Coordinator-III-Multiple-SclerosisMellen-Dept_-Job-OH-44101/2587006/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://www.clevelandclinic-jobs.com/job/CLEVELAND-Coordinator-III-Multiple-SclerosisMellen-Dept_-Job-OH-44101/2587006/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
CCHS Employees Only
Reference Title
HR Use Only:
Hospital: Cleveland Clinic Children's Hospital - Shaker Campus
Facility: CLEVELAND CLINIC CHILDREN'S HOSPITAL - SHAKER CAMPUS
Department: Shaker Reception
Job Code: B1402M
Pay Grade: 07
Schedule: Full Time
Shift: Nights
Hours: 11p to 7a
Job Details:

Summary: Provides general office support; data entry, recordkeeping, telephone and visitor reception. Completes record keeping in accordance to JCAHO standards.

Job Responsibilities: Facilitates the visitor process. Follows department and hospital policies and procedures. Manages traffic flow through the department. Maintains electronic and hard copy files. Updates database and files records appropriately. Answers phones and provides general customer service as needed. Other duties as assigned.

Education: High School Diploma or GED.

Experience: 1 year experience; filing and data entry in fast paced environment.

Preferred Qualifications: Medical terminology and transcription experience.

Licensure/Certification/Registration: None.

Physical Requirements: Requires occasional sitting, standing, and walking. Lifting or moving up to 25 lbs.

Category: Clerical/Administrative Support]]>Thu, 02 May 2013 00:00:00 GMThttp://www.clevelandclinic-jobs.com/job/CLEVELAND-OFFICE-ASSISTANT-II%2C-CCHS-Employees-Only-Job-OH-44101/2579120/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://www.clevelandclinic-jobs.com/job/CLEVELAND-OFFICE-ASSISTANT-II%2C-CCHS-Employees-Only-Job-OH-44101/2579120/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Reference Title
HR Use Only: Director Patient Food Services - Cleveland Clinic
Hospital: Cleveland Clinic Main Campus & Family Health Centers
Facility: CLEVELAND CLINIC FOUNDATION (MAIN CAMPUS)
Department: Patient Food Service
Job Code: T99073
Pay Grade: 17
Schedule: Full Time
Shift: Days
Hours: 8am-5pm
Job Details: - Registration by the American Dietetic Association

JOB SUMMARY: Responsible for the establishment and implementation of short and long-term departmental goals and objectives for Patient Food Service. Ensures that the Food Services Operator's Patient Services programs, policies and procedures are aligned with the Cleveland Clinic departmental goals, objectives and budget.

Job Responsibilities: Acts as the first line Client Liaison for Patient Food Services in the Cleveland Clinic facilities, enterprise wide. Leads the department in its strategic plan for enterprise wide oversight of in-patient and out-patient food services. Ensures adherence to clinical nutrition standards and guidelines for adult and pediatric patients as approved by the Center for Human Nutrition Department at the Cleveland Clinic. Monitors and evaluates programmatic and operational effectiveness.

Oversees the Operator's management of the room service model, supporting IT components for fulfillment of patient meals, associated call center, and customer service. Ensures the implementation of standardized recipes across the enterprise. Supports and ensures compliance with the Cleveland Clinic Food and Nutrition Services Charter.

Defines and implements programs for the department to ensure a hospitable and customer centric environment is maintained. Ensures quality and effectiveness of the programs through statistical research, reporting and drives patient experience outcomes to the 90th percentile. Assists in the preparation and maintenance of department budgets and regularly analyzes progress toward budgeted costs. Works collaboratively with organizational leaders throughout the enterprise.

Provides strategic leadership to mid-level managers, project support personnel as well as Hospitality support personnel through delegation and coaching. Ensures compliance with federal, state and local accrediting agency standards and regulations.

Other duties as assigned.

Education: Bachelor's degree; Master's degree preferred.

Licensure/Certification/Registration: Valid driver's license (VDL); Registered and Licensed Dietitian (RD) is required.

Complexity of Work: Requires to work independently under pressure and meet deadlines in a fast-paced environment.

Personal Protective Equipment: Follows standard precautions using personal protective equipment as required.

Required Experience: A minimum of seven years directly relevant experience, including five years demonstrated management or project management experience in the health care sector.

#LI-PO1

Category: Managerial/Professional/Physician

]]>Wed, 24 Apr 2013 03:00:00 GMThttp://www.clevelandclinic-jobs.com/job/CLEVELAND-Director-Patient-Food-Services-Cleveland-Clinic-Job-OH-44101/2506109/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://www.clevelandclinic-jobs.com/job/CLEVELAND-Director-Patient-Food-Services-Cleveland-Clinic-Job-OH-44101/2506109/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
CCHS Employees Only
Reference Title
HR Use Only: Patient Guest Service Assistant
Hospital: Cleveland Clinic Main Campus & Family Health Centers
Facility: CLEVELAND CLINIC FOUNDATION (MAIN CAMPUS)
Department: PASS CUSTOMER SERVICE
Job Code: G10015
Pay Grade: 05
Schedule: Part Time 40 hours or more
Shift: Day/Evening/Night/Weekend
Hours: 2:00pm-6:00pm
Job Details:

Summary: Patient Guest Service Assistants provide a high level of customer service to assist with way finding, act as a local resource to visitors and ensure a safe environment for patients, guests and colleagues.

Job Responsibilities: Meet, greet and assist patients, guests and colleagues with way finding (providing directions), obtaining wheelchairs and providing minimal transport. Access patient information to confirm appointment times, appointment locations and room numbers to guests. Provide concierge services to assist patients and guests with accessing Internet information ( driving directions, restaurants, shopping and amenities) in the Cleveland Clinic and local community. Correct and/or report safety, maintenance and cleaning needs. Respond to Code Blue and Code Red emergencies with appropriate equipment. Coordinate patient needs with other departments. Other duties as assigned.

Education: High School Diploma or equivalent.

Experience: Minimum three years experience in a customer service role with at least on year providing face-to-face customer service.

Licensure/Certification/Registration: None

Physical Requirements: Normal or corrected vision, hearing and speech.

Category: Service Support/Entry Level]]>Mon, 20 May 2013 07:59:00 GMThttp://www.clevelandclinic-jobs.com/job/CLEVELAND-Patient-Guest-Service-Assistant-Job-OH-44101/2067640/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://www.clevelandclinic-jobs.com/job/CLEVELAND-Patient-Guest-Service-Assistant-Job-OH-44101/2067640/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Reference Title
HR Use Only: Red Coat-External Candidates Only
Hospital: Cleveland Clinic Main Campus & Family Health Centers
Facility: CLEVELAND CLINIC FOUNDATION (MAIN CAMPUS)
Department: PASS CUSTOMER SERVICE
Job Code: G10015
Pay Grade: 05
Schedule:
Shift: Variable
Hours: Full-Time, Part-Time, PRN
Job Details: - High School Diploma or equivalent Required.

This job interest community will allow you to apply for Patient Guest Service Assistant opportunities that may be open at Main Campus.

PATIENT GUEST SERV ASST:

Summary: Patient Guest Service Assistants provide a high level of customer service to assist with way finding, act as a local resource to visitors and ensure a safe environment for patients, guests and colleagues.

Responsibilities: Meet, greet and assist patients, guests and colleagues with way finding (providing directions), obtaining wheelchairs and providing minimal transport. Access patient information to confirm appointment times, appointment locations and room numbers to guests. Provide concierge services to assist patients and guests with accessing Internet information (driving directions, restaurants, shopping and amenities) in the Cleveland Clinic and local community. Correct and/or report safety, maintenance and cleaning needs. Respond to Code Blue and Code Red emergencies with appropriate equipment. Coordinate patient needs with other departments. Other duties as assigned.

Education: High School Diploma or equivalent.

Experience: Minimum three years experience in a customer service role with at least one year providing face-to-face customer service.

Licensure/Certification/Registration: None

Physical Requirements: Normal or corrected vision, hearing and speech.

Red Coat, Customer Service

J2WMC

Category: Service Support/Entry Level

]]>Tue, 23 Apr 2013 02:59:00 GMThttp://www.clevelandclinic-jobs.com/job/CLEVELAND-Red-Coat-External-Candidates-Only-Job-OH-44101/1666553/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://www.clevelandclinic-jobs.com/job/CLEVELAND-Red-Coat-External-Candidates-Only-Job-OH-44101/1666553/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
CCHS Employees Only
Reference Title
HR Use Only: Patient Guest Service Assistant
Hospital: Cleveland Clinic Main Campus & Family Health Centers
Facility: CLEVELAND CLINIC FOUNDATION (MAIN CAMPUS)
Department: PASS CUSTOMER SERVICE
Job Code: G10015
Pay Grade: 05
Schedule: Full Time
Shift: Day/Evening/Night/Weekend
Hours: 10am-6:30pm
Job Details:

Summary: Provides a high level of customer service to assist with way finding; acts as a local resource to visitors and ensures a safe environment for patients, guests and colleagues.

Job Responsibilities: Meets, greets and assists patients, guests and colleagues with way finding (providing directions), obtaining wheelchairs and providing minimal transport. Accesses patient information to confirm appointment times, appointment locations and room numbers to guests. May provide some concierge services to assist patients and guests with accessing Internet information (e.g., driving directions, restaurants, shopping and amenities) in the Cleveland Clinic and local community. Corrects and/or reports safety, maintenance and cleaning needs. Responds to Code Blue and Code Red emergencies with appropriate equipment. Coordinates patient needs with other departments. All other duties as assigned.

Education: High School Diploma or equivalent

Experience: Minimum two years experience in a customer service role with at least one year providing face-to-face customer service.

Licensure/Certification/Registration: None

Physical Requirements: Normal or corrected vision, hearing and speech.

Category: Service Support/Entry Level]]>Wed, 01 May 2013 03:00:00 GMThttp://www.clevelandclinic-jobs.com/job/CLEVELAND-Patient-Guest-Service-Assistant%2C-CCHS-Employees-Only-Job-OH-44101/2524829/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://www.clevelandclinic-jobs.com/job/CLEVELAND-Patient-Guest-Service-Assistant%2C-CCHS-Employees-Only-Job-OH-44101/2524829/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Reference Title
HR Use Only: Director Retail Food Services - Cleveland Clinic
Hospital: Cleveland Clinic Main Campus & Family Health Centers
Facility: CLEVELAND CLINIC FOUNDATION (MAIN CAMPUS)
Department: Patient Food Service
Job Code: T99072
Pay Grade: 17
Schedule: Full Time
Shift: Days
Hours: 8am-5pm
Job Details:

JOB SUMMARY: Responsible for the establishment and implementation of short and long-term departmental goals and objectives. Ensures that the Food Services Operator's Retail Services programs, policies and procedures are aligned with the Cleveland Clinic departmental goals, objectives and budget.

Job Responsibilities: Acts as the first line Client Liaison for all Retail Services in the Cleveland Clinic facilities, enterprise wide. Assists the department with its strategic plan for enterprise wide oversight of retail facilities to include cafeterias/kiosks, catering, doctors' lounges, vending services, office coffee and retail stores. Monitors and evaluates programmatic and operational effectiveness using quantifiable and qualitative metrics.

Supports and ensures compliance with the Cleveland Clinic Food and Nutrition Services Charter in offering and delivery of food products to employees and visitors. Defines and implements programs for the department including customer service centric training for front line employees and adherence to mystery shop guidelines. Ensures quality and effectiveness of the programs through statistical research and reporting. Supports food services management in attainment of 90th percentile outcome.

Ensures the implementation of standardized recipes across the enterprise. •Works collaboratively with organizational leaders throughout the enterprise. Provides strategic leadership to mid-level managers, project support personnel as well as Hospitality support personnel through delegation and coaching. Assists in the preparation and maintenance of department budgets and regularly analyzes progress toward budgeted costs. Ensures customer service standards are routinely reviewed with front line employees and included in performance management measures. Oversees special events that involve the service of food/beverages. Ensures compliance with federal, state and local accrediting agency standards and regulations.

Other duties as assigned.

Education: Bachelor's Degree required; Master's Degree preferred

Licensure/Certification/Registration: Valid driver's license (VDL)

Complexity of Work: Required to work independently under pressure and meet deadlines in a fast-paced environment. Irregular working hours.

Personal Protective Equipment: Follows standard precautions using personal protective equipment as required.

Required Experience: A minimum of seven years of directly relevant experience, including five years of demonstrated management or project management experience in the retail sector.

#LI-PO1

Category: Managerial/Professional/Physician

]]>Wed, 24 Apr 2013 03:00:00 GMThttp://www.clevelandclinic-jobs.com/job/CLEVELAND-Director-Retail-Food-Services-Cleveland-Clinic-Job-OH-44101/2506130/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://www.clevelandclinic-jobs.com/job/CLEVELAND-Director-Retail-Food-Services-Cleveland-Clinic-Job-OH-44101/2506130/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
CCHS Employees Only
Reference Title
HR Use Only:
Hospital: Cleveland Clinic Main Campus & Family Health Centers
Facility: CLEVELAND CLINIC FOUNDATION (MAIN CAMPUS)
Department: H62/H63
Job Code: B12012
Pay Grade: 06
Schedule: Full Time
Shift: Evenings
Hours: 3p-11p
Job Details: Summary: Health Unit Coordinators provide a high level of customer service to patients, families, visitors and employees, helping promote and support the highest level of patient experience. They perform administrative and clerical duties to ensure efficient operational flow of their assigned department. Job Responsibilities: Demonstrate expected Cleveland Clinic customer service behaviors in all interactions. Conduct an in person greeting, welcome and orientation to the unit for newly admitted and transferred patients. Respond to patient call lights in a manner that expedites appropriate follow through. Round on patients throughout their hospital stay as appropriate. Communicate and facilitate communication with patients, families, other departments and health care team members regarding patient care. Assist with processing patient admissions, transfers and discharges. Provide concierge service to assist patients and families with way finding and direct them to available resources. Assemble and maintain patient medical records and other documents related to patient care. Assist with unit clerical functions as needed. Assist in trouble-shooting equipment failures such as call system, portable phones, WOWs and other unit devices. Other duties as assigned. Education: High School Diploma/GED, College degree preferred. Experience: Minimum 1 year experience in a customer service-related role. Prior job experience with typing or computer training or equivalent coursework; Microsoft Office experience preferred. Licensure/Certification/Registration: None required. Physical Requirements: Requires full range of motion, manual and finger dexterity and eye-hand coordination. Requires frequent data entry, standing and walking for extensive periods of time. Requires normal or corrected speech, hearing and vision. Requires some exposure to communicable disease or body fluids.

Category: Nursing Support/Patient Services]]>Tue, 14 May 2013 00:00:00 GMThttp://www.clevelandclinic-jobs.com/job/CLEVELAND-HEALTH-UNIT-COORDINATOR%2C-CCHS-Employees-Only-Job-OH-44101/2596666/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://www.clevelandclinic-jobs.com/job/CLEVELAND-HEALTH-UNIT-COORDINATOR%2C-CCHS-Employees-Only-Job-OH-44101/2596666/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Reference Title
HR Use Only: Technical Product Analyst
Hospital: Cleveland Clinic Main Campus & Family Health Centers
Facility: CLEVELAND CLINIC FOUNDATION (MAIN CAMPUS)
Department: REFERENCE LAB SALES
Job Code: T99101
Pay Grade: 16
Schedule: Full Time
Shift: Days
Hours: 8am - 5pm
Job Details: - Bachelors Degree Required

Summary: Responsible for guiding the Hospital Sales Team with the assigned product line. Increase the profitability of existing products by designing, integrating, and leading the roll out of new products for the reference lab. Assists in the deployment and marketing of products, helps to develop new ideas based on industry experience through regular contact with customers and prospects as well as the Hospital Sales Managers. The position is responsible for the business management, growth and attainment of the Anatomic Pathology service line goals as part of Cleveland Clinic Reference Laboratories’ commercialization plan.

Job Responsibilities: Communicates and works with counterparts in technical management, marketing and sales to define product attributes, the go-to-market strategy, product positioning, key benefits, and target customers. Spends significant time in assigned department to understand their challenges, and find innovative solutions. Manages the product line life cycle from development through initial and ongoing tactical deployment. Specifies market conditions for current and future products by utilizing market research. Assesses current and future needs. Develops and implements programs designed to match organizational offerings to these needs. Works closely with appropriate marketing and sales managers to monitor and respond to client feedback relating to the products and coordinates the resolution of identified problems. Other duties as assigned.

Education: Bachelor's Degree

Experience: Three years marketing/sales/product management experience. Three to five years experience in a clinical or laboratory industry. Strong interactive and communication skills.

Licensure/Certification/Registration: None required.

Physical Requirements: Travel is required. Must have a valid driver's license with four or fewer points and be able to drive.

-lab1-

Category: Managerial/Professional/Physician

]]>Thu, 25 Apr 2013 03:00:00 GMThttp://www.clevelandclinic-jobs.com/job/CLEVELAND-TECHNICAL-PRODUCT-ANALYST-Job-OH-44101/2399262/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://www.clevelandclinic-jobs.com/job/CLEVELAND-TECHNICAL-PRODUCT-ANALYST-Job-OH-44101/2399262/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Department: Intensive Care Unit

Location: Medina General Hospital
1000 East Washington Street
Medina, OH 44256

Shift/Schedule: Per Diem Position. Primarily: Various Shifts. Including weekend and/or holiday rotation.

Date Opened: 5/1/2013

Requisition Number: 13-090

Summary:
CLEVELAND CLINIC EMPLOYEES ONLY Provides direct nursing care in accordance with established policies, procedures and protocols of the healthcare organization. Graduated from an accredited school of professional nursing. Current Ohio RN license. Current Basic Life Support (BLS) Health Care Provider card through American Heart Association is required. Current ACLS card, or must obtain within first year of hire. 2-3 years experience preferred. Excellent customer service skills and team player.
]]>Wed, 01 May 2013 00:00:00 GMThttp://www.clevelandclinic-jobs.com/job/Medina-Nurse-Per-Diem-RN-Job-OH-44215/2575909/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://www.clevelandclinic-jobs.com/job/Medina-Nurse-Per-Diem-RN-Job-OH-44215/2575909/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
CCHS Employees Only
Reference Title
HR Use Only: Relief Food Services Coordinator
Hospital: Cleveland Clinic Main Campus & Family Health Centers
Facility: CLEVELAND CLINIC FOUNDATION (MAIN CAMPUS)
Department: Patient Food Service
Job Code: H10000
Pay Grade: 05
Schedule: Full Time
Shift: Day/Evening/Night/Weekend
Hours: 5am to 8pm
Job Details:

Summary: Provides direct meal service to patients and visitors. Coordinates daily convenience kitchen operations and assists with management of the direct meal service to patients and visitors.

Job Responsibilities: Assists with food preparation, loading, heating, tray assembly and sanitation. Provides delivery of menus and meal trays to patients and visitors. Maintains inventory to ensure work area is stocked with adequate and acceptable food supplies. Assures quality in patient/visitor meal service by visiting patients at every meal delivery to ensure customer satisfaction and respond to patient/visitor concerns. Cross covers coordinator position as needed, overseeing daily operation for assigned areas. Ensures compliance with applicable regulations including sanitation practices, safety inspections and pest control. Other duties as assigned.

Education: High school diploma or equivalent required. Associates degree in food service or nutrition preferred.

Experience: A minimum of 2 years in a high volume food service or retail food service. Some prior food service supervision experience preferred.

Licensure/Certification/Registration: None

Physical Requirements: Requires standing and walking for extended periods of time: must lift and carry items up to 50 lbs. Ability to push service carts and maneuver tray stands. Requires a high degree of dexterity to perform all job positions in the work area. Ability to work in an environment with possible extreme temperature change. Visual acuity with the ability to distinguish colors used in coded dating system required. Hearing to normal range. Exposure to chemicals for the purpose of cleaning and sanitizing.

Category: Service Support/Entry Level]]>Fri, 03 May 2013 03:00:00 GMThttp://www.clevelandclinic-jobs.com/job/CLEVELAND-Relief-Food-Services-Coordinator%2C-CCHS-Employees-Only-Job-OH-44101/2466686/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://www.clevelandclinic-jobs.com/job/CLEVELAND-Relief-Food-Services-Coordinator%2C-CCHS-Employees-Only-Job-OH-44101/2466686/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
CCHS Employees Only
Reference Title
HR Use Only: Patient Dining Associate
Hospital: Cleveland Clinic Main Campus & Family Health Centers
Facility: CLEVELAND CLINIC FOUNDATION (MAIN CAMPUS)
Department: Patient Food Service
Job Code: H08000
Pay Grade: 04
Schedule: Part Time 40 hours or more
Shift: Day/Evening/Night/Weekend
Hours: 7am to 8:30pm
Job Details:

Summary: Provides direct meal service to patients and visitors.

Job Responsibilities: Assists with food preparation, loading, heating, tray assembly and sanitation. Provides food service delivery of menus and trays to patients/visitors. Maintains inventory to ensure work area is stocked with adequate and acceptable food and supplies. Assures quality in patient/visitor meal service by visiting patients after every meal delivery to ensure customer satisfaction and responding to patient/visitor concerns. Other duties as assigned.

Education: High school diploma or equivalent.

Experience: One year of experience in a customer service environment required. Food Service experience preferred.

Licensure/Certification/Registration: None.

Physical Requirements: Requires standing and walking for extended periods of time; must lift and carry items up to 50 lbs. Ability to push service carts and maneuver tray stands. Requires a high degree of dexterity to perform all job positions in the work area. Ability to work in an environment with possible extreme temperature change. Visual acuity with the ability to distinguish colors used in coded dating system required. Hearing to normal range. Exposure to chemicals for the purpose of cleaning and sanitizing.

Category: Service Support/Entry Level]]>Tue, 23 Apr 2013 00:00:00 GMThttp://www.clevelandclinic-jobs.com/job/CLEVELAND-Patient-Dining-Associate%2C-CCHS-Employees-Only-Job-OH-44101/2562295/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://www.clevelandclinic-jobs.com/job/CLEVELAND-Patient-Dining-Associate%2C-CCHS-Employees-Only-Job-OH-44101/2562295/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
CCHS Employees Only
Reference Title
HR Use Only: Patient Dining Associate
Hospital: Cleveland Clinic Main Campus & Family Health Centers
Facility: CLEVELAND CLINIC FOUNDATION (MAIN CAMPUS)
Department: Patient Food Service
Job Code: H08000
Pay Grade: 04
Schedule: Part Time 40 hours or more
Shift: Day/Evening/Night/Weekend
Hours: 7am to 8:30pm
Job Details:

Summary: Provides direct meal service to patients and visitors.

Job Responsibilities: Assists with food preparation, loading, heating, tray assembly and sanitation. Provides food service delivery of menus and trays to patients/visitors. Maintains inventory to ensure work area is stocked with adequate and acceptable food and supplies. Assures quality in patient/visitor meal service by visiting patients after every meal delivery to ensure customer satisfaction and responding to patient/visitor concerns. Other duties as assigned.

Education: High school diploma or equivalent.

Experience: One year of experience in a customer service environment required. Food Service experience preferred.

Licensure/Certification/Registration: None.

Physical Requirements: Requires standing and walking for extended periods of time; must lift and carry items up to 50 lbs. Ability to push service carts and maneuver tray stands. Requires a high degree of dexterity to perform all job positions in the work area. Ability to work in an environment with possible extreme temperature change. Visual acuity with the ability to distinguish colors used in coded dating system required. Hearing to normal range. Exposure to chemicals for the purpose of cleaning and sanitizing.

Category: Service Support/Entry Level]]>Tue, 23 Apr 2013 00:00:00 GMThttp://www.clevelandclinic-jobs.com/job/CLEVELAND-Patient-Dining-Associate%2C-CCHS-Employees-Only-Job-OH-44101/2562309/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://www.clevelandclinic-jobs.com/job/CLEVELAND-Patient-Dining-Associate%2C-CCHS-Employees-Only-Job-OH-44101/2562309/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Reference Title
HR Use Only: Suregery Services Support Tech I
Hospital: Cleveland Clinic Main Campus & Family Health Centers
Facility: CLEVELAND CLINIC FOUNDATION (MAIN CAMPUS)
Department: Surgical Support Services
Job Code: G10121
Pay Grade: 05
Schedule: Full Time
Shift: Day/Evening/Night/Weekend
Hours: 2 p.m. - 10:30 p.m.
Job Details:

Summary: Safely transports patients to designated areas per nursing request. Uses variety of technical skills to assist the nursing staff as requested during surgical cases. Maintains and controls Support Services equipment and supplies. Maintains the O.R. environment in an aesthetically safe and sanitary condition.

Job Responsibilities: Escorts and directs customers to the appropriate source for assistance. Provides a safe environment for patients and their families. Complies with entering job tasks in electronic computer software programs. Assists nursing service with prepping and shaving patients for surgery. Coordinates and maintains Uniform Room activities such as locker assignments and scrubs for all O.R. personnel Properly handles and disposes of hazardous waste. Complies with special cleaning requests for radioactive waste and infection control surgical cases Other duties as assigned.

Education: High School Diploma or GED.

Experience: Minimum one year customer service experience and experience working in a team environment.

Licensure/Certification/Registration: None

Physical Requirements: Requires full range of body motion including ability to lift and/or bear the weight of 100 pounds with assistance, or more while pulling, lifting, pushing and transferring patients to and from various apparatus; regularly pushes moderate to heavy weight of 100 pounds or more. Exposure to body fluids. Must be available for flexible scheduling according to the needs of the surgical area. Floating may be expected per assignment policies within the surgical support department.

Category: Nursing Support/Patient Services

]]>Sat, 18 May 2013 05:31:00 GMThttp://www.clevelandclinic-jobs.com/job/CLEVELAND-Suregery-Services-Support-Tech-I-Job-OH-44101/2493824/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://www.clevelandclinic-jobs.com/job/CLEVELAND-Suregery-Services-Support-Tech-I-Job-OH-44101/2493824/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
CCHS Employees Only
Reference Title
HR Use Only:
Hospital: Cleveland Clinic Main Campus & Family Health Centers
Facility: CLEVELAND CLINIC FOUNDATION (MAIN CAMPUS)
Department: OB/GYN WOMENS HLTH-ADMIN
Job Code: B15028
Pay Grade: 08
Schedule: Full Time
Shift: Days
Hours:
Job Details: Summary: Provides a comprehensive set of business, financial and appointment-related services. Job Responsibilities: Enters or maintains computer data: Master patient index integrity, Patient insurance and billing information. Performs call center scheduling, arrival desk and/or departure desk activities. Collects referring physician demographics information for communication. Recruits, initiates protocol and trains patients on MyChart system. Performs screening and scheduling of interpreter services. Initiates privacy practices and consent. Performs point of service activities; visit preparation, co-pay collection, patient tracking and record tracking. Other duties as assigned. Education: High School Diploma or GED. Working knowledge of computerized appointment scheduling system, insurance processing or other related office functions. Knowledge of medical terminology. Ability to perform basic math sufficient to process insurance co-pays. Working knowledge of PC window applications sufficient to input and retrieve date. Must be able to type a minimum of 30 words per minute (assessed at time of application) or demonstratable personal computer keyboard skills. Experience: Minimum two years patient registration, insurance processing or appointment scheduling. Receptionist, General office or a job related training program may offset some of the experience requirement. Associate Degree may substitute for one year of experience. Bachelor's Degree may substitute for the experience requirement. Licensure/Certification/Registration: None Physical Requirements: Dexterity sufficient to operate a PC and other office equipment. Ability to lift and transport up to 25 pounds. May require extended periods of standing, walking or sitting. Good visual acuity through normal or corrected vision.

Category: Clerical/Administrative Support]]>Thu, 02 May 2013 03:00:00 GMThttp://www.clevelandclinic-jobs.com/job/CLEVELAND-PATIENT-SERVICE-REPRESENTATIVE%2C-CCHS-Employees-Only-Job-OH-44101/2527469/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://www.clevelandclinic-jobs.com/job/CLEVELAND-PATIENT-SERVICE-REPRESENTATIVE%2C-CCHS-Employees-Only-Job-OH-44101/2527469/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
CCHS Employees Only
Reference Title
HR Use Only:
Hospital: Cleveland Clinic Main Campus & Family Health Centers
Facility: CLEVELAND CLINIC FOUNDATION (MAIN CAMPUS)
Department: GYNECOLOGY
Job Code: B15028
Pay Grade: 08
Schedule: Full Time
Shift: Days
Hours: varied days
Job Details: Summary: Provides a comprehensive set of business, financial and appointment-related services. Job Responsibilities: Enters or maintains computer data: Master patient index integrity, Patient insurance and billing information. Performs call center scheduling, arrival desk and/or departure desk activities. Collects referring physician demographics information for communication. Recruits, initiates protocol and trains patients on MyChart system. Performs screening and scheduling of interpreter services. Initiates privacy practices and consent. Performs point of service activities; visit preparation, co-pay collection, patient tracking and record tracking. Other duties as assigned. Education: High School Diploma or GED. Working knowledge of computerized appointment scheduling system, insurance processing or other related office functions. Knowledge of medical terminology. Ability to perform basic math sufficient to process insurance co-pays. Working knowledge of PC window applications sufficient to input and retrieve date. Must be able to type a minimum of 30 words per minute (assessed at time of application) or demonstratable personal computer keyboard skills. Experience: Minimum two years patient registration, insurance processing or appointment scheduling. Receptionist, General office or a job related training program may offset some of the experience requirement. Associate Degree may substitute for one year of experience. Bachelor's Degree may substitute for the experience requirement. Licensure/Certification/Registration: None Physical Requirements: Dexterity sufficient to operate a PC and other office equipment. Ability to lift and transport up to 25 pounds. May require extended periods of standing, walking or sitting. Good visual acuity through normal or corrected vision.

Category: Clerical/Administrative Support]]>Fri, 17 May 2013 03:00:00 GMThttp://www.clevelandclinic-jobs.com/job/CLEVELAND-PATIENT-SERVICE-REP%2C-CCHS-Employees-Only-Job-OH-44101/2553794/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://www.clevelandclinic-jobs.com/job/CLEVELAND-PATIENT-SERVICE-REP%2C-CCHS-Employees-Only-Job-OH-44101/2553794/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Reference Title
HR Use Only: Sales Manager - Northeast Territory
Hospital: Cleveland Clinic Main Campus & Family Health Centers
Facility: CLEVELAND CLINIC FOUNDATION (MAIN CAMPUS)
Department: REFERENCE LAB SALES
Job Code: T28003
Pay Grade: 14
Schedule: Full Time
Shift: Days
Hours:
Job Details:

This position covers the Northeast Territory - VT, NH, ME, MA, RI, CT, MD, NJ, DE area. Applicant must reside within this geographical area.

Summary: Generates new business and develops existing accounts.

Job Responsibilities: Communicates with administrator and all other appropriate individuals regarding customer requests, concerns and issues. Provides feedback and information to Division administration, managers and supervisors regarding updates to the marketing mission. Develops and maintains a high level of understanding of the product lines and able to present these in context to the client need. Plans calls, develops and implements action plans to increase customer base, volume and market presence. Follows up, supports and acts on any potential new business. Cold calls prospective new business customers on a regular basis. Interfaces with departments on a routine basis and provides pertinent information to ensure a successful marketing program. Provides customer service assistance to managers and supervisors. Other duties as assigned.

Education: Bachelor's Degree in Business Administration, Marketing, Healthcare or equivalent and 3-5 years in comparable job in healthcare sales required.

Experience: Minimum three years in a laboratory or healthcare environment with demonstrated success in sales, marketing or customer service required.

Licensure/Certification/Registration: None required.

Physical Requirements: Travel is required. Must have a valid driver's license with four or fewer points and be able to drive.

-lab1-

Category: Managerial/Professional/Physician

]]>Sat, 04 May 2013 03:00:00 GMThttp://www.clevelandclinic-jobs.com/job/CLEVELAND-Sales-Manager-Northeast-Territory-Job-OH-44101/2509330/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://www.clevelandclinic-jobs.com/job/CLEVELAND-Sales-Manager-Northeast-Territory-Job-OH-44101/2509330/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Reference Title
HR Use Only: Sales Manager - South Central Territory – Texas / Okalahoma
Hospital: Cleveland Clinic Main Campus & Family Health Centers
Facility: CLEVELAND CLINIC FOUNDATION (MAIN CAMPUS)
Department: REFERENCE LAB SALES
Job Code: T28003
Pay Grade: 14
Schedule: Full Time
Shift: Days
Hours:
Job Details:

This position covers the South Central Territory – Texas / Okalahoma - (Dallas / Oklahoma City area). Applicant must reside within this geographical area.

Summary: Generates new business and develops existing accounts.

Job Responsibilities: Communicates with administrator and all other appropriate individuals regarding customer requests, concerns and issues. Provides feedback and information to Division administration, managers and supervisors regarding updates to the marketing mission. Develops and maintains a high level of understanding of the product lines and able to present these in context to the client need. Plans calls, develops and implements action plans to increase customer base, volume and market presence. Follows up, supports and acts on any potential new business. Cold calls prospective new business customers on a regular basis. Interfaces with departments on a routine basis and provides pertinent information to ensure a successful marketing program. Provides customer service assistance to managers and supervisors. Other duties as assigned.

Education: Bachelor's Degree in Business Administration, Marketing, Healthcare or equivalent and 3-5 years in comparable job in healthcare sales required.

Experience: Minimum three years in a laboratory or healthcare environment with demonstrated success in sales, marketing or customer service required.

Licensure/Certification/Registration: None required.

Physical Requirements: Travel is required. Must have a valid driver's license with four or fewer points and be able to drive.

-lab1-

Category: Managerial/Professional/Physician

]]>Sat, 04 May 2013 03:00:00 GMThttp://www.clevelandclinic-jobs.com/job/CLEVELAND-Sales-Manager-South-Central-Territory-Job-OH-44101/2509333/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://www.clevelandclinic-jobs.com/job/CLEVELAND-Sales-Manager-South-Central-Territory-Job-OH-44101/2509333/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Reference Title
HR Use Only: Sales Manager - Midwest territory - Illinois/Wisconsin (Chic
Hospital: Cleveland Clinic Main Campus & Family Health Centers
Facility: CLEVELAND CLINIC FOUNDATION (MAIN CAMPUS)
Department: REFERENCE LAB SALES
Job Code: T28003
Pay Grade: 14
Schedule: Full Time
Shift: Days
Hours:
Job Details:

This position covers the Midwest territory - Illinois/Wisconsin (Chicago / Milwaukee area). Applicant must reside within this geographical area.

Summary: Generates new business and develops existing accounts.

Job Responsibilities: Communicates with administrator and all other appropriate individuals regarding customer requests, concerns and issues. Provides feedback and information to Division administration, managers and supervisors regarding updates to the marketing mission. Develops and maintains a high level of understanding of the product lines and able to present these in context to the client need. Plans calls, develops and implements action plans to increase customer base, volume and market presence. Follows up, supports and acts on any potential new business. Cold calls prospective new business customers on a regular basis. Interfaces with departments on a routine basis and provides pertinent information to ensure a successful marketing program. Provides customer service assistance to managers and supervisors. Other duties as assigned.

Education: Bachelor's Degree in Business Administration, Marketing, Healthcare or equivalent and 3-5 years in comparable job in healthcare sales required.

Experience: Minimum three years in a laboratory or healthcare environment with demonstrated success in sales, marketing or customer service required.

Licensure/Certification/Registration: None required.

Physical Requirements: Travel is required. Must have a valid driver's license with four or fewer points and be able to drive.

-lab1-

Category: Managerial/Professional/Physician

]]>Sat, 04 May 2013 03:00:00 GMThttp://www.clevelandclinic-jobs.com/job/CLEVELAND-Sales-Manager-Midwest-Territory-Job-OH-44101/2509335/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://www.clevelandclinic-jobs.com/job/CLEVELAND-Sales-Manager-Midwest-Territory-Job-OH-44101/2509335/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS
Reference Title
HR Use Only: Sales Manager - Northwest Territory - California / Colorado
Hospital: Cleveland Clinic Main Campus & Family Health Centers
Facility: CLEVELAND CLINIC FOUNDATION (MAIN CAMPUS)
Department: REFERENCE LAB SALES
Job Code: T28003
Pay Grade: 14
Schedule: Full Time
Shift: Days
Hours: 8am-5pm
Job Details:

This position is covering the Northwest Territory - California / Colorado - (Denver/San Francisco area). Applicant must reside in geographic area.

Summary: Generates new business and develops existing accounts.

Job Responsibilities: Communicates with administrator and all other appropriate individuals regarding customer requests, concerns and issues. Provides feedback and information to Division administration, managers and supervisors regarding updates to the marketing mission. Develops and maintains a high level of understanding of the product lines and able to present these in context to the client need. Plans calls, develops and implements action plans to increase customer base, volume and market presence. Follows up, supports and acts on any potential new business. Cold calls prospective new business customers on a regular basis. Interfaces with departments on a routine basis and provides pertinent information to ensure a successful marketing program. Provides customer service assistance to managers and supervisors. Other duties as assigned.

Education: Bachelor's Degree in Business Administration, Marketing, Healthcare or equivalent and 3-5 years in comparable job in healthcare sales required.

Experience: Minimum three years in a laboratory or healthcare environment with demonstrated success in sales, marketing or customer service required.

Licensure/Certification/Registration: None required.

Physical Requirements: Travel is required. Must have a valid driver's license with four or fewer points and be able to drive.

-lab1-

Category: Managerial/Professional/Physician

]]>Sat, 04 May 2013 03:00:00 GMThttp://www.clevelandclinic-jobs.com/job/CLEVELAND-Sales-Manager-Northwest-Territory-Job-OH-44101/2509339/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://www.clevelandclinic-jobs.com/job/CLEVELAND-Sales-Manager-Northwest-Territory-Job-OH-44101/2509339/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS