Manager, Nursing Quality

Facility: Cleveland Clinic Abu Dhabi
Department: Clinical Support
Full Time: Full-Time
Hours: 8am - 5pm

Job Details:

This position is responsible for the coordination of improvement activities within nursing and establishing the direction and maintaining the daily operations of nursing quality assurance.

Duties and Responsibilities:

* Maintains practice improvement activities, auditing or measurement processes and reporting accuracy and timeliness
* Ensures collaboration with other departments throughout CCAD to provide for the overall achievement of the CCAD quality management and improvement plan
* Performs or monitors personnel management functions, which includes interviewing and selecting candidates, directing the performance management program and managing corrective action issues
* Manages the operations of nursing quality assurance
* Manages and supports CCAD performance improvement initiatives related to patient satisfaction, Magnet initiatives and other priorities for nursing
* Coordinates multiple projects for performance improvement
* Works with nursing areas to collect data and submit activities related to improvement projects (data collection)
* Ensures that data collected by staff as it relates to quality improvement projects is accurate (data integrity)
* Administers nursing and CCAD policies and procedures
* Sets priorities for staff development and manages operations associated with convening and facilitating performance improvement teams
* Defines and evaluates staff performance through performance appraisals
* Coordinates, educates and consults on principles and methodology of acceptable performance improvement initiatives
* Collaborates with Quality and Patient Safety Institute to integrate organization wide quality and outcomes goals into nursing practice
* Identifies nursing specific patient safety goals and approach for measuring and monitoring
* Identifies quality benchmarks/standards for nursing based on local and international regulatory requirements
* Quantifies the business impact (e.g., investment, cost, savings, ROI, etc.) of Magnet and accreditation initiatives and programs

Experience:

* Minimum of six (6) years post graduate experience is required
* Minimum of two (2) years experience as a senior charge nurse or three (3) years experience as a charge nurse is required
* International accreditation experience is preferred
* Indication of progressive leadership, management and clinical positions is preferred
* Demonstrated success in the application of performance improvement methodologies, project team facilitation and change theory applications
* Ability to interface effectively with divergent groups (i.e., patients, families, professional colleagues, physicians, etc.)
* Proficient in the use of PCs, spreadsheets and other software applications
* Strong decision-making and conflict resolution skills
* Strong oral and written communication skills
* Ability to speak and write in English is required
* Ability to speak and write in both English and Arabic is preferred
* Health care industry experience is preferred

Education Requirements:

* Bachelor’s degree in Nursing is required
* Valid and current national nursing license is required
* Evidence of a passing NCLEX score is required
* Certificate or post graduate diploma in Health Services Management is preferred
* Certified proof of yearly CME is preferred

Physical Demands and Work Environment:

* Typical physical demands include: a high degree of manual dexterity to sufficiently perform computer functions on a keyboard, produce materials on a PC and operate basic office equipment, normal or corrected vision and hearing, extensive sitting, standing and/or walking, mobility sufficient to visit with departments or employees throughout CCAD and lift up to 30 lbs.

Organization-Wide Competency Assessment Requirements:

* All employees will embrace the CCAD mission, vision and values and be responsible for adhering to the core values of the institution, including: Patient’s First, Collaboration, Mutual Respect, Quality, Patient Safety, Integrity, Cultural Sensitivity and Compassion.
* All employees are also expected to meet the standards of performance outlined in the Organization-Wide Competencies listed below as applied to the position.
* Customer Service Orientation includes attitude, behavior, interpersonal skill and problem solving that enable an employee to respond to internal and external customer needs and expectations in a positive manner. Adaptability including teamwork, flexibility needed to fulfill job responsibilities, adapting to changes in work environment and accepting supervisory feedback. Efficiency and Effectiveness includes quantity and quality of desired work, as well as organization skills necessary to perform successfully. Essential Job Requirements includes adherence to all relevant policies, procedures and guidelines affecting the work environment, as well as maintenance of required competencies and communication skills. Managerial Responsibilities includes overall accountability for assigned work group relative to operational goals, personnel requirements and budgetary constraints.

Disclaimer:

The responsibilities described on this job description are intended to describe the general nature and level of work being performed by people assigned to this job. These statements are not intended to be exhaustive of all responsibilities, duties, knowledge, skills and abilities required of employees in the position.
Final determination of a candidate’s qualifications and eligibility to perform the job is at the sole discretion and judgment of the institute/department executive leadership.

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