Analyst, Clinical Operations

Facility: Cleveland Clinic Abu Dhabi
Department: Clinical Operations
Full Time: Full-Time
Hours: 8am - 5pm
Job Details:

Primary responsibilities include providing analytical and operational support to assigned administrators, providing content / subject matter knowledge in support of assigned projects, developing deliverables, providing meeting documentation, and meeting facilitation.

Duties and Responsibilities:

* Implements projects as assigned by the Director of Clinical Operations and/or Institutes/Department Administrators
* Coordinate and manage updates to policies and procedures in collaboration with and oversight of Director
* Develop and manage updates to process flows
* Develop financial spreadsheets and scorecards
* Coordinate and facilitate ad-hoc planning retreats for Institutes / Departments
* Collaborate with IT Department to perform vendor analysis for IT products and services
* Collaborate with other departments to fully assess the viability of strategic initiatives
* Provide input into the implementation of operational strategies
* Provide comprehensive solutions to effectively plan and implement strategic initiatives utilizing project management best practices, tools, and technology
* Provide meeting documentation
* Manage project plans updates
* Report on the progress towards completion of project milestones
* Support mock operations including planning, scheduling, and documentation
* Provide day to day operational support of Institutes & Departments
* Highly proficient in producing professional deliverables in the following software programs: Excel, Word, PowerPoint, Project, and Visio

Experience:

* Minimum of two (2) years experience working in a health care and/or consulting environment is preferred
* Strong understanding of healthcare with business management skills sufficient to perform research, analytical studies and report/presentation preparation
* Demonstrated ability to work independently
* Ability to manage multiple priorities, with competing demands
* Possess excellent written and oral communication skills
* Demonstrated ability to work effectively with multi-disciplinary and multi-cultural professional and technical staff

Education Requirements:

* Bachelors Degree required
* Degree specialization in business or medical administration preferred

Physical Demands and Work Environment:

* Typical physical demands include a moderate degree of dexterity to produce materials on a computer and mobility sufficient to attend meetings in clinical departments throughout CCAD. This position requires normal or corrected vision and hearing and the ability to verbally communicate with employees and patients. This position must be available periodically after normal working hours for support.

Organization-Wide Competency Assessment Requirements:

* All employees will embrace the CCAD mission, vision and values and be responsible for adhering to the core values of the institution, including: Patient’s First, Collaboration, Mutual Respect, Quality, Patient Safety, Integrity, Cultural Sensitivity and Compassion.
* All employees are also expected to meet the standards of performance outlined in the Organization-Wide Competencies listed below as applied to the position.
* Customer Service Orientation includes attitude, behavior, interpersonal skill and problem solving that enable an employee to respond to internal and external customer needs and expectations in a positive manner. Adaptability including teamwork, flexibility needed to fulfill job responsibilities, adapting to changes in work environment and accepting supervisory feedback. Efficiency and Effectiveness includes quantity and quality of desired work, as well as organization skills necessary to perform successfully. Essential Job Requirements includes adherence to all relevant policies, procedures and guidelines affecting the work environment, as well as maintenance of required competencies and communication skills. Managerial Responsibilities includes overall accountability for assigned work group relative to operational goals, personnel requirements and budgetary constraints.

Disclaimer:

The responsibilities described on this job description are intended to describe the general nature and level of work being performed by people assigned to this job. These statements are not intended to be exhaustive of all responsibilities, duties, knowledge, skills and abilities required of employees in the position.
Final determination of a candidate’s qualifications and eligibility to perform the job is at the sole discretion and judgment of the institute/department executive leadership.

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