Appointment Center Represenative- External Candidates Only Job
Date: May 18, 2013
Location: CLEVELAND, OH, US
HR Use Only: Appointment Center Represenative- External Candidates Only
Hospital: Cleveland Clinic, Community Hospitals, & NE Ohio Centers
Facility: CLEVELAND CLINIC, COMMUNITY HOSPITALS, & NE OHIO CENTERS
Job Code: B16012
Pay Grade: 10
This job interest community will allow you to apply for the Appointment Center Representative opportunities that may be open. Positions located in Solon, Ohio
Summary: Schedules appointments; coordinates clinic wide resources to meet needs and facilitate access; provides customer service to patients, physicians and other callers; acquires and verifies insurance data.
Job Responsibilities: Determines appropriate appointment type and urgency. Schedules appointments, coordinates services and provides special instructions. Communicates scheduling information, instructions and directions. Captures referrals and cancellation reasons and physician data. Processes CCF Internet appointment scheduling requests. Validates and captures insurance coverage. Applies industry standard ranking rules for multiple insurances. Aligns correct insurance coverage with type of service provided. Monitors combined registration reports. Identifies patients in need of financial counseling to facilitate payment. Developes, evaluates and improves department procedures related to customer service and quality. Acts as a liaison for all patient/caller needs and problem resolution. Coordinates appropriate response to patient/caller service requests. Resolves scheduling difficulties between patient and CCF physicians. Liaison for outside referring physicians and facilities. Answers CCF physician hot-lines 24 hours a day, seven days a week, 365 days a year and contacts appropriate CCF staff for outside physicians and facilities. Accesses multiple department/physician schedules to provide after-hours assistance with physician schedule cancellations and patient surgical cancellations. Schedules sign language interpreters for all main campus and FHC sites to ensure compliance with Title III of Americans with Disabilities Act. Maintains interpreter data on department log. Other duties as assigned.
Education: Bachelor's Degree. Excellent analyical skills, verbal & written communication skills with strong customer service and human relations skills.
Experience: In lieu of Bachelor Degree, three years of CCF Epic experience or has completed Cleveland Clinic Epic Scheduling and Registration and Appointment Center Scheduling Training. Three years of relevant technical call center experience may be substituted.
Physical Requirements: Typical physical demands include a high degree of dexterity to produce material on a PC; normal or corrected vision and hearing. Requires constant sitting and data entry. Requires occasional lifting or carrying of up to 25 pounds.
Category: Clerical/Administrative Support
Nearest Major Market: Cleveland
Job Segments: EMR, Clerical, Administrative Assistant, Call Center, Data Entry, Healthcare, Administrative, Customer Service