Patient Service Representative JIC - External Candidates Job
Date: Nov 10, 2015
Location: CLEVELAND, OH, US
Company: Cleveland Clinic
HR Use Only: Patient Service Representative JIC - External Candidates
Facility: CLEVELAND CLINIC, COMMUNITY HOSPITALS, & NE OHIO CENTERS
Job Code: B15028
Pay Grade: 08
Hours: Full time, Part time or PRN available
Job Details: - Associates Degree Preferred
This job interest community will allow you to apply for Patient Service Representative opportunities that may be open at locations within the Cleveland Clinic System.
This position is posted as a JIC (Job Interest Community). You are submitting your application for all Patient Service Representative (PSR) opportunities that may be open at any location, for any shift within the Cleveland Clinic System. Once you apply, we will personally review your application to ensure that you meet the minimum qualifications and have completed the entire application. At that time, you may be contacted to discuss your experience, shift, and location preferences. This way, we can be sure that the job you apply for is the perfect fit for you.
Summary: Provides a comprehensive set of business, financial and appointment-related services.
Job Responsibilities: Enters or maintains computer data: Master patient index integrity, Patient insurance and billing information. Performs call center scheduling, arrival desk and/or departure desk activities. Collects referring physician demographics information for communication. Recruits, initiates protocol and trains patients on MyChart system. Performs screening and scheduling of interpreter services. Initiates privacy practices and consent. Performs point of service activities; visit preparation, co-pay collection, patient tracking and record tracking. Other duties as assigned.
Education: High School Diploma or GED. Working knowledge of computerized appointment scheduling system, insurance processing or other related office functions. Knowledge of medical terminology. Ability to perform basic math sufficient to process insurance co-pays. Working knowledge of PC window applications sufficient to input and retrieve date. Must be able to type a minimum of 30 words per minute (assessed at time of application) or demonstrable personal computer keyboard skills.
Experience: Minimum two years patient registration, insurance processing or appointment scheduling. Receptionist, General office or a job related training program may offset some of the experience requirement. Associate Degree may substitute for one year of experience. Bachelor's Degree may substitute for the experience requirement.
Physical Requirements: Dexterity sufficient to operate a PC and other office equipment. Ability to lift and transport up to 25 pounds. May require extended periods of standing, walking or sitting. Good visual acuity through normal or corrected vision.
Keywords: customer service, PSR, registration,communityexperience-j2w, heroexperience-j2w
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Category: Clerical/Administrative Support
Nearest Major Market: Cleveland
Job Segment: Medical, Clerical, Customer Service Representative, Administrative Assistant, Call Center Representative, Healthcare, Administrative, Customer Service