Health Unit Coordinator -External Candidates Job
Date: Mar 10, 2014
Location: CLEVELAND, OH, US
HR Use Only: Health Unit Coordinator -External Candidates
Hospital: Cleveland Clinic, Community Hospitals, & NE Ohio Centers
Facility: CLEVELAND CLINIC, COMMUNITY HOSPITALS, & NE OHIO CENTERS
Department: NURSING SUPPORT
Job Code: B12012
Pay Grade: 06
Hours: Full time, Part time and PRN may be available
Cleveland Clinic uses general interest job postings to allow you to apply to areas of interest
Once submited, your application will be reviewed for Health Unit Coordinator positions at Cleveland Clinic Main Campus, East and West Community Hospitals for full-time, part-time and PRN positions on all shifts in a variety of departments and units.
Summary: Health Unit Coodinators provide a high level of customer service to patients, families, visitors and employees, helping promote and support the highest level of patient experience. They perform administrative and clerical duties to ensure efficient operational flow of their assigned department.
Job Responsibilites: Demonstrate expected Cleveland Clinic customer service behaviors in all interactions. Conducts an in person greeting, welcome and orientation to the unit for the newly admitted and transferred patients.
Respond to patient call lights in a manner that expediates appropriate follow through. Round on patients throughout their hospital stay as appropriate. Communicate and facilitate communication with patients, families, and other departments and health care team members regarding patient care.
Assist with patient admissions, transfers and discharges. Provide concierge service to assist patients and families with way finding and direct them to available resources.
Assemble and maintain patient medical records and other documents related to patient care. Assist with unit clerical functions as needed. Assist in trouble-shooting equipment failures such as call system, portable phones, WOWS and other unit devices.
Other duties as assigned.
Education: High School Diploma or GED required, College degree preferred.
Complexity of Work: Requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
Required Experience: Minimum 1 year experience in a customer service-related role. Prior job experience with typing or computer training or equivalent coursework;Microsoft Office experience preferred.
Physical Requirements: Requires full range of motion, manual and finger dexterity and eye-hand coordination. Requires frequent data entry, standing and walking for extensive periods of time. Requires normal or corrected speech, hearing and vision. Requires some exposure to communicable disease or body fluids.
keywords: Health Unit Coordinator, Nursing Support, HUC, Unit Secretary
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Category: Nursing Support/Patient Services
Nearest Major Market: Cleveland
Job Segments: Medical, Clerical, Patient Care, Medical Office Assistant, Data Entry, Healthcare, Administrative