ITD VOICE COMM SPEC I, CCHS Employees Only Job
Date: Apr 28, 2013
Location: CLEVELAND, OH, US
CCHS Employees Only
HR Use Only:
Hospital: Cleveland Clinic Main Campus & Family Health Centers
Facility: PARKER HANNIFIN BUILDING
Department: ITD CALL CENTER OPERATIONS
Job Code: B12030
Pay Grade: 06
Schedule: Part Time 40 hours or more
THIS POSITION IS FOR SOUTH POINTE HOSPITAL
Summary: Operates telephone console system and associated equipment. Processes medical emergency, crisis intervention, stat page, and disaster calls using prescribed protocols and procedures. Provides quality customer service.
Job Responsibilities: Receives and screens for proper call placement, all incoming and outgoing telephone traffic. Provides dialing support for all CCHS in-bound calls as required. Processes medical emergency, crisis intervention, child abduction, and disaster calls as prescribed by protocol. Reports telecommunications system, associated equipment and page system failures to Manager or Supervisor immediately. Processes after hour and on-call schedule traffic as prescribed by protocol. Uses AlphaMate and Intranet paging as prescribed by protocol. Processes TTY Communicator calls as required to assist hearing impaired patients. Processes 8:00am and 4:00pm test calls on time. Attends quarterly meetings as scheduled. Documents and turns into Supervisor notation of telecommunication system listings that are missing or incorrect. Keeps personal workstation reference materials up to date and workstation area neat. Other duties as assigned.
Education: High School Diploma or GED. Knowledge of placing local, long distance and international calls and processing in-house caller requests for domestic and international directory assistance preferred.
Experience: Minimum one year telephone operator experience required, experience in a health care facility is preferred. Customer service experience and experience using using CENTREX or PBX communications consoles preferred.
Physical Requirements: Manual dexterity sufficient to operate telecommunications console. Requires frequent sitting, audible speech and hearing, normal or corrected vision.
Category: Clerical/Administrative Support
Nearest Major Market: Cleveland
Job Segments: Telecommunications, Telecom, Clerical, Part Time, Administrative Assistant, Technology, Administrative