Service Desk Specialist - External Applicants Only Job
Date: May 19, 2013
Location: CLEVELAND, OH, US
HR Use Only: Service Desk Specialist - External Applicants Only
Hospital: Cleveland Clinic, Community Hospitals, & NE Ohio Centers
Facility: CLEVELAND CLINIC, COMMUNITY HOSPITALS, & NE OHIO CENTERS
Job Code: M20000
Pay Grade: 10
Schedule: Full Time
Job Details: - High School Diploma or equivalent Required.
THIS JOB INTEREST COMMUNITY WILL ALLOW YOU TO APPLY FOR OPPORTUNITIES THAT MAY BE OPEN AT VARIOUS CLEVELAND CLINIC LOCATIONS
Summary: Provides phone technical support service to CC clients (internal and external) by providing a single point of contact to report problems or direct inquiries regarding IT-related "break-fix" and "how-to" issues in accordance with appropriate industry standards. Handles general administrative duties.
Job Responsibilities: Analyzes user problems through various troubleshooting techniques. Logs and dispatches incidents to the appropriate CCHS personnel. Maintains IT service management software appropriate for role. Resolves incidents within appropriate industry standards. Other duties as assigned.
Education: High school diploma. Working knowledge of personal computer software. General knowledge of all functions of an IT environment obtained through formal course work or through on-the-job traning sufficent to provide required knowledge.
Experience: Minimum of two years of relevant experience.
Physical Requirements: Requires standing and walking for extended periods of time. Must lift and carry items weighing up to 50 pounds. Requires full range of motion, manual and finger dexterity and eye-hand coordination. Requires corrected hearing and vision to normal range. Must have ability to distinguish colors. May require some exposure to communicable diseases or bodily fluids
Help Desk, Service Desk, Technical Support,
Main Campus, ITD Parker Building
Category: Finance/Information Systems
Nearest Major Market: Cleveland
Job Segments: Service Desk, Information Systems, Technical Support, Information Technology, Help Desk, Customer Service, Technology